Our Solutions

  • How do I know if a data service/data plan has been activated on my account?
    For Postpaid customers:
    Step 1: Just dial *111#
    Step 2: Respond with 5 to get the data plan details
    Step 3: Select active plan details by responding with 1.
    This will give you the list of all the services active on your account.

    For Prepaid customers:
    Step 1: Just dial *111#
    Step 2: Respond with 6 to get the data plan details
    Step 3: Select active plan details by responding with 1.
    This will give you the list of all the services active on your account.
  • How will I know if data is being used on my device?
    If there is an "E", "G" or a rotating globe on the top corner of your device next to the network signal, it means data is being utilised. If you are on 3G services, you will see "3G" or "H". You may also see two small arrows indicating uplink or downlink of data.
  • What are the correct settings that I should have on my account? / What is the correct APN that should reflect on my phone?
    To complete the settings on your phone, all you need to do is update the following fields in Settings > Mobile Networks as per the service:
    Mobile Networks
    SettingsVLMMSVMC
    NameliveVodafone IN MMSVodafone IN
    APNportalnmmsportalnmmsWWW
    Proxy10.10.1.100 - -
    Port9401 - -
    Username - - -
    Password - - -
    Server - - -
    MMSC -http://mms1.live.vodafone.in/mms/ -
    MMS proxy -10.10.1.100 -
    MMS port -9401 -
    MCC404404404
    MNC202020
    Authentication type - - -
    APN typeInternet + MMSMMSInternet

    • In BlackBerry™ handsets, the settings reflect in a different way.
    Options > Advance System Settings > TCP IP > APN Settings Enabled.
    • If this is enabled, it means the BlackBerry™ APN is on.
    • If it is disabled, it means that VL or VMC APN is on.
  • What am I getting charged for data usage?
    If you have subscribed to a data pack, charges will be as per the pack subscribed to. If not subscribed on any data pack you will be charged 2 p/10 KB on 2G/ 3G networks.
  • What are the data roaming charges on National Roaming?
    In National Roaming, if you are latched on to the Vodafone network on 2G/3G, you will be charged at 2p/10 KB. If you are latched on to any other network on 2G/3G, you will be charged at 10 p/10 KB.
  • What are the data roaming charges on International Roaming?
    On International Roaming, data charges are country specific. To know the rates send an sms as ROAM <space> country name to 111(toll free in home network)
  • What is a 3rd party application?
    Third party applications are programs written to work within operating systems, but are written by individuals or companies other than the provider of the operating system. These are standalone programs which may or may not require internet access. Some popular 3rd party applications are Whatsapp, Google Maps, Facebook etc.

    Advisory Note:
    If you are able to browse other internet services on your handset, We would like to confirm that your data services are working perfectly fine. Since the application that you are trying to access with the help of Vodafone Internet Service is a 3rd party application, we request you to kindly try uninstalling and reinstalling of the application. If this does not help then we request you to get in touch with your handset service centre or the application developer through Google Search.
  • How to maximize your existing data plan benefits if availing of our Handset 3G data Bundle Offer
    We would like you to be aware that applicability of data speeds, rates and data packs are dependent on the compatibility of the device used and its relevant settings.

    When you avail of a handset 3G data bundle offer , In case you have an existing 2G data plan the new 3G data bundle plan will co-exist and benefits and charges will apply accordingly depending on the network settings used on your handset. Since you have a 3G enabled device, you will be able to enjoy internet on your mobile at 3G speeds till the assigned usage, Post the free usage consumption of the 3G Pack , we recommend that you keep your network settings of your device to “2G/GSM”  so as to get the benefits of the 2G data plan.

    If the device settings are not changed, default data rates of 2p /10KB for using 3G network will apply.

    In case you have no existing data pack you will continue to enjoy internet on your Vodafone mobile at 3G speed as you have a 3G enabled device. The benefits and free usage of the new 3G data plan will be applicable only for the offer period post which data rates of 2p /10KB for using 3G network will apply.
  • While you roam
    When you roam it is suggested that you keep your network selection mode as “Manual” as it gives you the flexibility of choosing your preferred network and thus aid in tracking the charging.

    While roaming within India on Vodafone network data packs rates apply as per your data pack subscribed to in your home network.

    While Roaming internationally data usage rates are applied. Click here to know more about data rates.

    If you prefer to not use any data plans while roaming, you can get the same deactivated. However, this will not deactivate data services as data is a default service available on your account. We recommend you to switch off your mobile data on your handset instead.

    Also on International roaming when you want to use GPRS, your mobile will first attach to a GPRS enabled network in the country that you are roaming in, and then your mobile will automatically activate a "PDP context"  (Packet Data Protocol). PDP context is essential for the visited network to authenticate you as a valid GPRS user. Additional PDP charges may apply with some operators. Please note that this charge appears against 0 KB usage in bill.

    Whilst in roaming you may also turn auto mails to OFF and check email and sync contacts and calendars manually instead of having the data pushed to your handset automatically. This way you can control the flow of data coming to your handset.

    All GPRS (Vodafone live! / Vodafone Mobile Connect / Blackberry/IPHONE) usage is charged at a 10KB pulse. E.g If data used for a session is only 5KB; it will be rounded off and charged as per 10KB.

    You may choose to download a third party application on your device. This will help you to track your estimated data usage while abroad. A caution here, our experience here shows that some variance is expected though.

    e.g If  one data session is for 12KB and the next is for 3KB, The total data usage  in your Data Tracker Application will show data used as 15KB.

    For charging, the first session of 12 KB is rounded off to 20KB and charged accordingly.  The second session of 3KB is rounded off to 10KB and charged accordingly. Total usage charged will be as per 30KB and not 15KB.
  • How to track your data usage
    You may track your data usage in the following ways as mentioned below

    a. Send an sms as DATA <space> BAL to 111(toll free)

    b. Dial *111# and respond with option 5 ( for postpaid)/option 6( for prepaid)

    c. Download the My Vodafone App on your smart phone, click here
  • Using WIFI Connections
    When you use WIFI signal on your handset or device and Wi-Fi signal happens to fluctuate or goes weak, your device will automatically fall back on mobile data and will attract mobile data charges as per data plan subscribed.
    The movement from WIFI to mobile data is a behaviour of the device. In case you switch off mobile data, you may not be able to download data until you get connected again. Even then, if you wish to be connected only on WIFI in a specific situation, and do not want mobile data as an automatic fall back option, you may consider switching off mobile data from your device for that time temporarily.
  • Trouble with settings?
    In case you may have not received or saved the settings earlier, send an sms as ALL to 111 (toll free) and save the settings received. Alternatively you can also manually configure settings on your device.
    *This sms will not work on iPhone, Blackberry and Windows phone; for these manual settings will have to be configured. To check for manual settings refer to the “Need Manual Internet Settings” tab on this page
  • What is a Booster pack?
    This is an additional pack which you can opt on any Unlimited / Bill Capping + Unlimited 3G plan. This pack when active in the account will ensure that you enjoy 3G speeds till the usage defined for that particular booster pack. Only one booster pack can be activated in a particular bill cycle. It will automatically get deactivated once the bill cycle is over.
  • When can I Opt for a Booster pack?
    If you are on a 3G unlimited plan and not sure if the free data would suffice your usage and you don’t want the speeds to reduce to 64kbps, you can activate a Booster pack.
    If you are on a 3G Capped Bill plan you can opt for the booster pack once your speed reduces to 64kbps post exhausting your Bill Cap limit.
  • What will I be charged for using Data while on National Roaming if I don’t have any data pack active on my account?
    You will be charged 2p/10KB for using data on Vodafone network and 10p/10KB for using data on other partner network while on national roaming.
  • Device hangs a lot
    1. Clearing the Event Logs
    2.Clearing the cache memory
    3. Delete unwanted applications
    4. Clearing phone logs
    5. Applications running in the background.
  • EDGE to GSM
    1. Internet services not being active
    2. Handheld being in an area where there is no network coverage
    3. In case the Prepaid balance is low
    4. If data services have been turned off.
  • Solution
    1. Reboot your handheld by taking out the battery and SIM and reinserting them after a minute
    2. Reactivating your services
    3. Recharging your SIM card (in case of prepaid)
    4. Turn on Data Services: Go to Manage Connections > Mobile Network Options > Data Services > Turn it to Yes.
  • Battery backup
    1. Turn off your Bluetooth and Wi-Fi when not required
    2. In Options – Screen Keyboard lower the Backlight Timeout value
    3. Put your device on the standby mode by locking it
    4. Put your handheld in the holster when not using it
    5. Always close applications before exiting them
    6. Within the profile applications on the device try to minimise the number of notifications for often occurring events like new mail messages
    7. Change the profile from Loud to Normal.
  • Bluetooth connectivity
    1. Make sure you turn your device on the discoverable mode (Bluetooth Options – Turn Discoverable to Yes)
    2. Add a device by searching for it and matching the auto generated codes (for OS 4, the four digit code needs to manually fed in)
    3. Before receiving a file from any other Bluetooth-enabled device, please press the Menu button and select media. Press the menu button and select receive using Bluetooth. This enables the device to receive any data via Bluetooth from a different source.
    4. Please check company IT policy if on BES
    5. On OS 6, the same steps need to be followed up to step 4, except that the option to receive using Bluetooth is not available.
  • Mails getting delayed /not delivered
    Data services might be off (options – mobile networks – data service on/off)
  • Media card issues
    1. Device not supporting media card: Try inserting the media card in a different device. In case the other handset detects the memory card, check for hardware issues / check if the media card is inserted properly.
    2. Media card files cannot be viewed on the device: Try inserting the media card properly. To format the memory card, go to Options > Storage > Menu > Format.
    3. If problem persists the memory card is corrupted / Media card could be locked by a password entered by the user.
    4. Please check company IT policy if on BES.
  • Memory issues
    1. Reboot your handset
    2. File free: options > Settings > Status or press ALT + Shift + H (if it shows under 10 MB (10,00,000 bytes) delete some apps, videos or pictures or cache memory.
    3. Go to Options > Device > Storage. This will give you the Media card storage limit as well as built-in media storage.
    4. For OS 6 go to Home screen > Media > Menu key > Memory use > Details. This will show you how much memory is being used for the various things running on your device.
    5. Try deleting unnecessary mails.
  • Browser not working /not available
    1. Hidden icon
    2. Data plan
    3. Check company IT policy if on BES
    4. Check the service books, and if missing, resend them via the service provider
    5. Upgrading the software bundle or reinstalling the software
    6. If the browser icon is available as well as the plan, then check the browser settings
    7. From the home screen > Browser > Options > Browser Configuration > Internet Browser.
  • When EDGE is shown in small letters
    1. Options > Advanced options > Host routing table > Register now
    2. Please remember to follow the abovementioned process once you have availed BlackBerry™ Internet services, if still not active then do a soft reset – Alt + Right Shift + Delete.
    3. Reboot the device and check the data services
    4. Check with the service provider.
  • SMS and mails coming in the same folder
    To separate the two folders for easy management:
    Go to Messages > Menu key > Options > General options > SMS and email inboxes, turn it to separate. You will now have two separate icons, one purely for mails and the other for messages.
  • Software not detecting the device
    1. Select the USB drive mode when connecting with a computer, to do that go to Options > Media card > Mass storage mode, and turn it on
    2. Reconnect with the USB
    3. Close the software and restart it
    4. Reboot the device/Restart the computer.
    5. Check if the same issue is happening with another computer to detect if it is the fault of the device or the computer. If it is the device, then reload the software, or reload the BlackBerry™ Desktop Manager Software and check. If it is still not responding, then check the computer settings.
  • Why am I unable to install my USB Internet stick onto my desktop?
    Check the port in device manager; if it is not installed properly, a yellow icon will appear. Uninstall and re-install the USB Internet stick.
  • Why am I unable to connect a K3570 USB Internet stick on the desktop and receiving an error - 635 PC configurations XP service pack?
    This error indicates that there is another USB Internet stick software installed on your PC. Uninstall the other software, restart the PC and install the Vodafone software.
  • What is BB Z-10
    BB Z-10 is a completely new way of experiencing and using a BB smartphone. This is the first HSPA device with the new BB 10 Operating System (OS).
  • If I am using an existing BB, will my existing BB Operating System be upgraded to BB 10 OS ?
    Currently there is no upgrade possible. However we recommend you to visit www.Blackberry.com for any further details.
  • Will my old BlackBerry Pack work on BB Z-10?
    No, BlackBerry packs are not supported on BB Z-10.You need to follow the below steps to get the right pack for your BB Z-10

    a. Deactivate your existing BB pack if any
    b. Activate any of our Unlimited 3G Pack.
  • Commonly used BlackBerry Shortcuts:
    1.ALT+Shift+H: To get your handheld information
    2.ALT+ LGLG: To see activity logs
  • QWERTY Shortcuts:
    To enable QWERTY shortcuts
    1. Go to the Phone App
    2. Hit Menu > Options
    3. Go to General Options
    4. Change dial from Home Screen to No.
    5. Save changes and exit to Home Screen.

    A = Address Book
    B = Browser press
    C = Compose message
    D = Memo pad press
    G = Google talk Messenger
    H = Help press
    K = Lock press
    L = Calendar press
    M = Messages press
    N = BlackBerry Messenger
    O = Options
    P = Recent call logs
    Q = Profile change
    S = Search press
    T = Tasks press
    U = Calculator press
    V = Saved messages
    X = Windows Live Messenger
    Y = Yahoo Messenger
  • Helpful BlackBerry Tips
    1. Press the Space key twice to put the period at the end of the sentence
    2. When in an email field, press the Space key to enter the @ symbol and again for the (.) in .com
    3. Simply hold down a letter to capitalise it
    4. Hold down the Shift key and scroll to select text or a group of emails
    5. Hold down the Alt key then tap the Escape key to quickly switch.
  • Device hangs a lot
    Clearing the Event Logs
    Hold down the "Alt" key & type "lglg"
    Press the "Menu" key & hit on "Clear logs"

    Clearing phone logs
    On the BlackBerry smartphone, open your messages
    With the message list open, hold the Alt key and press P to display all the phone call logs
    Scroll to the date before which you want to delete call records
    Click on the highlighted date
    Press the menu key and choose Delete Prior
    In the confirmation dialog, select Delete and all call logs prior to the selected date are deleted

    Delete unwanted applications
    On the BlackBerry smartphone, go to the Options menu (this may also be Settings > Options).

    Complete the appropriate following step for the version of BlackBerry® Device Software:

    If the smartphone is using BlackBerry® Device Software 4.0 or earlier, go to Options > Applications.
    If the smartphone is using BlackBerry® Device Software 4.1 to 4.7, go to Options > Advanced Options > Applications .
    If the smartphone is using BlackBerry® Device Software 5.0, go to Options > Applications> then select Third Party
    If the smartphone is using BlackBerry® 6 to 7.1, go to Options > Device > Application Management, or using Universial Search type Application Management select Options > Application Management
    Highlight the application, press the Menu key and select delete. When prompted to restart the smartphone, select Yes.
  • EDGE to GSM
    1.Internet services not being active
    2.Handheld being in an area where there is no network coverage
    3.In case of prepaid balance is low
    4.If data services have been turned off.

    If the smartphone is using BlackBerry® Device Software 5.0 or earlier
    Go to "Options" and "Mobile Network"
    Select "Data service" as "ON"
    If the smartphone is using BlackBerry® Device Software 6.0 to 7.1
    Go to "Options" and "Networks and Connections"
    Go to "Mobile Network"
    Select "Data service" as "ON"
  • Battery Backup
    1.Switch off your Bluetooth and Wi-Fi when not required
    2.In Options – Screen Keyboard lower the Backlight Timeout value
    3.Put your device on the standby mode by locking it
    4.Put your handheld in the holster when not using it
    5.Always close the applications before exiting them
    6.Within the profile applications on the device try to minimise the number of notifications for often occurring events like new mail messages
    7.Turn the profile from Loud to Normal.
  • Bluetooth Connectivity
    Make sure you turn your device on the discoverable mode (Bluetooth Options – Turn Discoverable to Yes)
    Add device by searching for it and matching the auto generated codes (for OS 4, the four digit code needs to manually fed in)
    Before receiving a file from any other Bluetooth enabled device please press the Menu button and select media. Press the menu button and select receive using Bluetooth. This enables the device to receive any data via Bluetooth from a different source.
    Please check company IT policy if on BES
    On OS 6, the same steps need to be followed up to step 4, except that, receive using Bluetooth is not available.
  • Mails getting delayed /not delivered
    Data services might be off (options – mobile networks – data service on/off)
  • Media card issues
    Device not supporting media card: Try inserting the media card in a different device. In case the other handset detects the memory card, check with the hardware issues / check if the media card is inserted properly.
    Media card files cannot be viewed on the device: Try inserting the media card properly. To format the memory card, go to Options > Storage > Menu > Format.
    If problem persists the memory card is corrupted / Media card could be locked by a password entered by the user.
    Please check company IT policy if on BES.
  • Memory issues
    Reboot your handset
    File free: options > Settings > status .or ALT+shift+H (if it shows under 10 MB (10,000,00 bytes) delete some apps , videos or pictures or cache memory.
    Go to Options > Device > Storage, this will give you the Media card storage limit as well as built-in media storage.
    For OS 6 go to Home screen > Media > Menu key > Memory use > Details. This will show you how much memory is being used for the various things running on your device.
    Try deleting unnecessary mails.
  • Browser not working /not available
    Hidden icon
    Data plan
    Check company IT policy if on BES
    Check the service books, if missing, resend them via service provider.
    Upgrading the software bundle or reinstalling the software
    If the browser icon is available as well as the plan, then check the browser settings. From the home screen > Browser > Options> Browser Configuration > Internet Browser
  • When EDGE is shown in small letters
    Options > advanced options > host routing table > register now
    Please remember to follow the above mentioned process once you have availed BlackBerry Internet services, if still not active then do a soft reset – Alt + Right shift + Delete.
    Reboot the device and check the data services
    Check with the service provider.
  • BBM not working
    You might have updated the BBM application from the Application World. A reboot is necessary.
    Check IT policy of on BES
    Check on the home screen to see if the icon is hidden, by pressing on Menu > Show all.
    Reload the whole software for the device.
  • Loosing contacts on BBM
    Customers complain of losing contacts on their BBM list when they either upgrade their software or switch devices or reloads the software. A backup of the contacts can be taken on the mail or the media card. Press the menu button, select BlackBerry Messenger > menu button > options > backup > remote backup / local backup. Restoring would be followed by the similar process.
  • SMS and Mails coming in the same folder
    To separate the two folders for easy management:

    Go to messages > menu key > option > general options > SMS and email inboxes, turn it to separate. You will now have two separate icons, one purely for mails and the other for messages.
  • Software not detecting the device
    Select the USB drive mode when connecting with a computer, to do that go to Options> Media card > Mass storage mode, and turn it on.
    Reconnect with the USB
    Close the software and restart it
    Reboot the device/Restart the computer
    Check if the same issue is happening with another computer to detect if it is the fault of the device or the computer. If it is the device, then reload the software, or reload the BlackBerry Desktop Manager Software and check. If it is still not responding then check the computer settings
  • BBM Icon not showing
    You may have tried to upgrade from an earlier BBM version to BBM version 7 and since BBM 7 is not yet launched in India, the icon is not visible on your handset. Do follow simple steps below to get the icon Back!

    Step 1 Visit the below link
    http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6

    Step 2
    · Option of download will now appear.
    · Click on it and download will start.
    · Post completion it will specify download successful.

    Step 3 Hard reboot your device (i.e remove sim and battery, reinsert the same and restart device)

    Step 4 Wait for 30 mins post which BBM icon will reappear for it to reinstall all contacts.
  • Will BBM be charged while Roaming?

    BBM service which includes status updates also works on the data platform.

    Nationally

    While roaming nationally, on Non-Vodafone networks BBM would be charged at 10p/10KB.


    Internationally

    While roaming Internationally, BBM would be charged as per International Roaming rates. Similarly third party applications like Facebook, Whatsapp, Viber etc would also be charged as per International Roaming rates. Please send ROAM<space>Country name to 111 for more information on International Roaming rates.

  • I have forgotten the password for my Blackberry ID. How do I reset it?

    Click Here to reset your password for Blackberry ID.



For any queries about the blackberry device, please click here: http://in.blackberry.com/support/

    iPhone FAQs
  • If you getting 2G speed in spite of activating 3G Services:
    Please check the network settings on your device;
    The Network mode should be selected as "Auto".
    Ensure 'Enable 3g' option is set to ON
    This way you will get coverage in bot 2G & 3G network areas.
    To know which are out 3G network areas, please contact 111.
    Reset settings from Settings>general>reset>reset network settings. This helps to reconnect to the network.
  • If you are unable to use Internet/GPRS
    Please check the Mobile Data Network settings on your device; this should be checked. Also, internet & mms both should reflect as active. To find it on your device, please follow the below step:
    Settings>General>Network>Cellular Data – ON
    Internet mms settings are found under Settings>General>Network>cellular data network
  • If you are facing any Internet Speed related Issue/not getting desired speed ----
    iPhone has an option to check network strength --- Go to safari and enter this URL - speed test.net
    This will help you identify the internet speed you are getting.
  • If you are facing a Data Network Speed
    iPhone has an option to check network strength --- Go to safari and enter this URL - speed test.net
    This will help you identify the internet speed you are getting.
  • If you are unable to open particular site
    Clear cache, clear cookies & history, clear from data Settings>safari>clear history and clear cookies and data
  • If you are unable to download particular content
    Check the supported format as iPhone doesn't support some of the common formats e.g wma
    To know all supported formats, please click here

    For any additional Device related queries you may have, please click here

  • iPhone Tips and Tricks
  • Take Screen Shot
    Hold the Home button, then hit the "Power/Sleep" button, the screen will momentarily flash, and the iPhone's current screen contents will be saved to the Camera Roll.
  • Set content restriction
    You can set restrictions for iPod content for the use of some applications on iPhone. For example, parents can restrict explicit music from being seen on playlists, or turn off YouTube access entirely.
    Just go to "General -> Restrictions" then tap Enable Restrictions and enter a four-digit passcode to restrict your content.
  • Stop incoming calls
    To stop an incoming call from ringing, press the "Sleep/Wake" button. To send the call immediately to VoiceMail, press the "Sleep/Wake" button twice.
  • Hide SMS preview
    With Show SMS Preview disabled you will only get a generic "New Text Message".
    Go to "General -> Passcode Lock" and enter a 4-digit passcode. After that disable "Show SMS Preview".
  • Switch punctuation keys to alphabet keys quickly
    Mode changes in between the punctuation keys and alphabet keys are pretty annoying. To solve it, just press the ".?123" key, but don't lift your finger as the punctuation layout appears. Slide your finger a half inch onto the period or comma key, and release. The ABC layout returns automatically.
  • Wi-Fi IP
    When you need to SSH into your iPhone or iPod touch you need to find out your local IP address. Here I will show you how to do this.
  • Scrolling Safari
    If you're scrolling through Safari, the address bar comes with you, disappearing after the first few swipes. But no matter how far down you've scrolled, tapping the top of the screen (where the network and wireless icons are) will instantly rocket you back to the address bar.
    If you haven't been to a site with a drop-down search field (like the country chooser on Apple.com), go do so. Apple has even found a way to make that enjoyable.
  • How to make full screen contact pictures
    Browse to the contact and tap edit. Tap on the photo. Tap edit photo. After it opens in fullscreen, tap set photo and save the contact.
  • Save images in safari and mail
    Just touch and hold an image in Safari or Mail, an action sheet will be presented to enable you to save the image. The image will get stored in the "Saved Photos" library of the Photos app.
  • Keyboard Speedups
    Don't bother using the Shift key to capitalize a new sentence. The iPhone does that capitalizing automatically.
    Don't put apostrophes in contractions, either; the iPhone will put those in for you, too.
  • Keyboard Shortcuts #1
    When typing on your iPhone's keypad, if you make a mistake, and your iPhone offers up the correct word underneath your misspelling, click the SPACE bar to accept the suggestion. (To ignore the suggestion, just keep typing.)
  • Keyboard Shortcuts #2
    If you want to add a word to the iPhone's custom dictionary, type it. You should consider adding your name, your friends' names, your company name, street name, and similar words.
  • Keyboard Shortcuts #3
    If you realize you've made a typing error a few sentences back, tap your finger where the mistake was made to position the cursor there. You can then correct the error, and use the same technique to return to your previous position in the text.
  • Keyboard Shortcuts #4
    Double-tab the SPACE bar to add a period followed by a space.
  • Keyboard Shortcuts #5
    Double-tap a picture, map, or web page to zoom in on it.
  • Keyboard Shortcuts #6
    In Safari, after scrolling to the bottom of the page, tap the top of the screen to immediately return to the top of the page.
  • Keyboard Shortcuts #7
    Visit http://tv.yahoo.com/listings, click the + button, and click Add to Home Screen. You now have one-click access to your local TV listing. Okay, so I'm a TV junkie.
  • Keyboard Shortcuts #8
    Bookmark http://www.google.com/gwt/n. The next time you want to visit a web page and you want to see it FAST, click the bookmark and type in the URL. Select No Images and the web page will load at lightning speed. For best results, add it to your Home Screen.
  • Keyboard Shortcuts #9
    If you've ever flicked so hard that the web page you're navigating scrolls way past where you want to be, you can stop scrolling by tapping the page during the scroll.
  • Google Maps #1
    Typing in the three letter airport code while in maps will bring the airport up on the map. So if you are trying to view a map of say Renton, WA. Typing SEA (or sea) will bring up the Seattle airport. It's relatively quick to zoom out, recenter over Renton, and zoom in again. It seems to recognize all primary and secondary US airports and many overseas airports as well.
  • Google Maps #2
    Tapping on the address in your contacts opens it up in Google maps.
  • Google Maps #3
    A two finger tap in Google maps zooms out. This doesn't really work anywhere else. one finger tap to zoom in, two to zoom out.
  • Safari Tricks #1
    When you've scrolled down to the bottom of a page, and you want to go back to the top- just tap on the top bar of the phone (where the Rogers or Fido and the time is) and the page jumps right back up to the beginning.
  • Safari Tricks #2
    To email a page to someone tap on the address bar. The Share button on the top left will create a message for you!
  • Safari Tricks #3
    Page down. When not using a zoomed-in display, double-tap towards the bottom of the screen. The page will re-center around your tap. Make sure not to tap a link!
  • Safari Tricks #4
    Zoom onto a single picture. Double-tapping images in Safari zooms them to fit your iPhone display. If the picture is linked to a URL, this can prove a little tricky but it works great for non-linked images. Double-tap again to return to the unzoomed display.
  • Safari Tricks #5
    Zoom a column. You can zoom text columns as well as pictures. Double-tap on the column to fit it to the display. Double-tap again to return out of the zoom. Not only does Safari zoom block-quoted text independently of regular text but if you move your finger after the first double-tap-to-fit, it interprets the next double-tap as a re-center page command rather than a return-to-previous-zoom. Smart.
  • Safari Tricks #6
    Stopping a scroll. After flicking a page to get it to scroll, you can tap the page at any time to stop that movement. Don't forget, you can also manually drag the screen display to reset the part you're viewing.
  • Safari Tricks #7
    You can type a website address without adding the ".com" just like on Safari on a Mac.
  • Safari Tricks #8
    Examining the URL. To peek at a link's destination, touch and hold the link for a few seconds. You can also do this with images to see if they are linked. If a link appears and you don't want to activate it, just slide your finger away until the destination text disappears.
  • Safari Tricks #9
    Well just point your iPhone browser to a Video on Google video and choose download for iPod/PSP and you can watch it right there in safari. This also shows that you can also watch videos in the vertical position not just landscape.
  • Safari Tricks #10
    Set up a bookmark at the top of Safari's list (just below History, which can't be moved) that points to "about:blank" (In fact "about:ANYTHING" works just as well, I'm not sure if there's some keyword I can put in to get anything special.) Anyway, I use the bookmark to switch to a blank page once I'm done browsing.

For any additional Device related queries you may have, please click here

    Changed your Device ?
  • Trouble with settings?

    In case you may have not received or saved the settings earlier, send a sms as ALL to 111 and save the settings received. Alternatively you can also manually configure settings on your device. Click here

  • Will my old BlackBerry Pack work on my new Smartphone (Android / Windows / iPhone / Symbian / BB OS10)?
    No, BlackBerry packs are not supported on Smartphones .You may choose from our wide range of 3G plans. Click Here to know more.
  • Apps on the Go!
    With a range of amazing apps to download, make your mobile phone do so much more! Your favorite websites such as Facebook, You Tube, and Twitter etc have developed special Apps to use on your Mobile Phone.

    If you are using a handset which operates on Android Software, Click here to know more

    If you are using a handset which operates on Windows Software, Click here to know more

    If you are using an Iphone, Click here to know more

    If you are using a Blackberry, Click here to know more
  • How to track your data usage

    • You may send an sms as data <space> bal to 111(toll free) to track your data usage.

    • You may also choose to download a third party application on your device to help you
       track your data usage. If you are using a handset which operates on Android Software,


    1. Open Play Store on handset
    2. Search “My Data Manager”
    3. Click Install

    If you are using a handset which operates on Windows Software.

    1. Open Windows Market place on handset
    2. Click on apps by Nokia
    3. Search “Counters”
    4. Click Install

    If you are using an Iphone,

    1. Open App Store on handset
    2. Search “My Data Manager”
    3. Click Install

    If you are using a Blackberry

    1. Open Blackberry Appworld on handset
    2. Search “Data Traffic Counter
    3. Click Install
  • Auto Updates

    Your smart phone may have certain applications like Weather, Stock/News alerts, social networking sites (Twitter, Facebook) and Emails, that always stay connected onto the internet and tend to continuously access data network. So, even when the phone is not being used, as these applications are on Self Updation mode data services are used.


    We recommend that you put data service switched off in settings or alternatively check your handset menu to switch off background data or auto updates when not using your services to avoid unnecessary charges.


    Also in case the correct procedure of logging out from a surfing session is not followed, connectivity with the server does not get terminated, hence leading to data transfer at a frequent time interval. Hence it is advisable to log-out properly before terminating a session.

  • Using WIFI Connections
    In our experience we find that users who intermittently use WIFI and Mobile data tend to sometimes forget that while the user experience is similar, if there is a Wi-Fi signal fluctuation, at times the device automatically moves to mobile data and may unknowingly attract data usage charges in your Vodafone invoice as per the data plan you have subscribed to. When you connect your phone to a Wi-Fi connection, as an option we request you to switch off your mobile data while in a Wi-Fi zone.
  • How do I activate internet on my Android 2.3 & below smartphone?

    To activate internet on your Android 2.3 smartphone:

    1. Go to Settings

    a. Choose Wireless and Network

    b. Choose Mobile Networks

    c. Choose Access Point Names

    2. Tap on NEW APN

    3. Tap on NAME: Enter Vodafone Mobile Connect Press OK

    4. Tap on APN: And enter www & press OK

    5. Tap on Server: Enter www.google.com and Press OK

    6. Tap on Authentication Type: Tap on None

    7. Tap on APN Type: Enter Internet and Tap on OK

    8. Press Menu: Tap on Save

    9. Tap on Vodafone Mobile Connect Profile to make it default

    10. Tap on Back

    11. Tap on Back

    12. Tap on Back

  • How do I activate internet on my Android 4.0 & above smartphone?

    To activate internet on your Android 4.0 smartphone:

    1. Go to Settings

    2. Choose More

    3. Choose Mobile Networks

    4. Choose Access Point Names

    5. Press Menu Button

    6. Tap on NEW APN

    7. Tap on NAME: Enter Vodafone Mobile Connect & Press OK

    8. Tap on APN: Enter www & press OK

    9. Tap on APN Type: Enter Default and Tap on OK

    10. Tap on Server: Enter www.google.com and Press OK

    11. Tap on Authentication Type: Tap on None

    12. Tap on Bearer: Tap On Unspecified

    13. Press Menu: Tap on Save

    14. Tap on Vodafone Mobile Connect Profile to make it default

    15. Tap on Back

    16. Tap on Back

    17. Tap on Back

  • How do I activate internet on my Symbian smartphone

    How do I activate internet on my Symbian smartphone

    1. Click on Settings
    2. Tap on Connectivity/Configuration
    3. Tap on Destination
    4. Tap on Internet
    5. Tap on Options
    6. Tap on New access Point
    7. Tap on No
    8. Tap on Packet data
    9. Tap on Packet data access point name
    10. Enter www
    11. Tap on Connection Name and enter Vodafone Mobile Connect and tap on OK
    12. Select Data Bearer as packet data
    13. Select access point name
    14. Enter www and press OK
    15. Leave user Name as blank
    16. Prompt Password as No
    17. Leave password as blank
    18. Authentication type- normal
    19. Select home page as www.google.com
    20. Press Back

  • How do I activate internet on my Windows 7.5 smartphone

    How do I activate internet on my Windows 7.5 smartphone

    1. Click on Settings
    2. Tap on Connectivity/Configuration
    3. Tap on Destination
    4. Tap on Internet
    5. Tap on Options
    6. Tap on New access Point
    7. Tap on No
    8. Tap on Packet data
    9. Tap on Packet data access point name
    10. Enter www
    11. Tap on Connection Name and enter Vodafone Mobile Connect and tap on OK
    12. Select Data Bearer as packet data
    13. Select access point name
    14. Enter www and press OK
    15. Leave user Name as blank
    16. Prompt Password as No
    17. Leave password as blank
    18. Authentication type- normal
    19. Select home page as "http://www.google.com">www.google.com
    20. Press Back

  • How do I activate internet on my Windows 8 smartphone

    How do I activate internet on my Windows 8 smartphone

    1. Tap on Settings

    2. Tap on Mobile Network

    3. Tap on Data Connection: Tap on On

    4. Tap on highest connection Speed: Tap on E/3G

    5. Tap on Back

    6. Tap on Access Point: Tap on Add

    7. Tap on Connection Name: Enter Vodafone Mobile Connect

    8. Tap on Access Point Name: Enter www

    9. Leave Username as Blank

    10. Leave Password as Blank

    11. Leave Proxy address as Blank

    12. Leave Proxy port as blank

    13. Tap on Network type and click on IPv4

    14. Tap on Authentication type: Tap on none.

    15. Tap on Back

    16. Tap on Back

    17. Tap on Back

  • How do I activate internet on my BlackBerry Z10 smartphone?

    To activate internet on your BlackBerry 10 smartphones

    1. Tap on Settings

    2. Tap on Network Connections

    3. Tap on Mobile Network

    4. Select Mobile Network ON

    5. Select Data Services ON

    6. Tap on APN

    7. Tap on Access point name: Write www

    8. Leave username as blank

    9. Password as Blank

    10. Tap on Save

    11. Tap on Back

    12. Tap on Back

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