Government Regulatory Compliance

  • Dear Customer as per Govt regulation, sending commercial/promotional sms will lead to disconnection of your service if you are not registered as a Telemarketer.
  • Customers registered on DND may lodge a complaint regarding receipt of unsolicited commercial/promotional communications by sending SMS to 1909 in the specified format: "the unsolicited commercial or promotional communication, XXXXXXXXXX, dd/mm/yy" Where XXXXXXXXXX - is the telephone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated.
  • Just Launched…a simple and easy way to deactivate your VAS subscription. Call 155223 or SMS “STOP” to 155223
  • Please do not to respond to missed calls from unknown international numbers with prefix other than “+91” or calls/SMS about winning prizes/ lottery as these may be fraudulent calls.
Prepaid:

As per govt. regulations w.e.f 22nd March '13, for connections without any usage (voice/video calls, Outgoing SMS, internet usage, VAS purchases with balance) for 90 days, following actions are liable to be performed by Vodafone

  • For subscribers with less than Rs. 20 balance, all services will be deactivated pending payment of Reactivation Fee for a period of 15 days. Number will be disconnected on non-payment of said Fee within this period.
  • For subscribers with more than Rs. 20 balance, Automatic Number Retention Scheme will be put into effect - Rs. 20 will be deducted and services will continue for 30 days. If there is no usage till the end of this period,, i) or ii) may come into effect, depending on balance.
Postpaid:
  • A post-paid customer, in event of fore-seeing non-usage on his mobile, may avail of TRAI mandated "SAFE custody" scheme.

Alert on Phishing

Phishing is an attempt by an individual or group to solicit personal information from unsuspecting users by employing social engineering techniques. Phishing emails are crafted to appear as if they have been sent from a legitimate organization or known individual. These emails often attempt to entice users to click on a link that will take the user to a fraudulent website that appears legitimate. The user then may be asked to provide personal information, such as account usernames and passwords, that can further expose them to future compromises. Additionally, these fraudulent websites may contain malicious code.
Do’s and Don’ts to protect yourself from phishing

Do’s

  • Be cautious about opening any attachments or downloading files you receive regardless of who sent them
  • Look for sender email ID before you enter/give away any personal information.
  • Use antivirus, antispyware and firewall software (upgrade them regularly too)
  • Always update your web browser and enable phishing filter
  • Do use separate email accounts for things like shopping online, personal etc.
Don’ts
  • Don't reply to an e-mail pop-up message that asks for personal or financial information.
  • Don't open email that you have any suspicion may not be legitimate
  • Don't supply your password or sensitive information via an email message. Vodafone will never call or email you for password etc.
  • Don't open suspicious videos or images in social networking sites
  • Protect your computer by installing effective anti-virus / anti-spyware / personal firewall on your computer / mobile phone and update it regularly.
Click here for tips to Secure your Electronics from The Department of Electronics & Information Technology (DeitY)
Click here for more details from CERT-in.

Follow Us On
Click here for Regulatory notices.