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 Customer Care


Circle head office

Vodafone Mobile Services Limited,

(CIN U64202DL1992PLC088087)

4th Floor, Angels Arcade, South Kalamassery, Cochin University (PO),Kochi 682022

Vodafone India headquarters

Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013

+91 22 71715000 +91 22 24963645

Call 24 X 7

For any queries on our products or services, call Vodafone Care on +91 9846098460 from any phone or 199 chargeable at 50p for 3 mins for agent access from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at

Write to us

Vodafone Mobile Services Limited,

(CIN U64202DL1992PLC088087)

4th Floor, Angels Arcade, South Kalamassery, Cochin University (PO),Kochi 682022
Fax:+91- 484 2393842

Vodafone on twitter

Have queries regarding our services? Get in touch with us on twitter.

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Complaints and Requests

We take a note of every request and complaint that you convey to us. Get to know the status here.

Click here

Branch & zonal offices

Visit us at any of our Branch or Zonal Offices closest to you.

Calicut: Vodafone Mobile Services LimitedNikarthil Towers, Byepass Road - 673 001 Calicut.
Kochi: Vodafone Mobile Services Limited2nd floorAshis Building,Shanmugham Road, Kochi - 682031
Kannur: Vodafone Mobile Services Limited5th floorDown Town Shopping ComplexThalapkannur - 670 001
Kottayam: Vodafone Mobile Services Limited,Thannikkal Building,2nd floor,Thannikkalpadi,Nr Vanhussain Shrm,Vadavathoor-686010,Kottayam
Malappuram: Vodafone Mobile Services LimitedMalabar Gold BuildingCalicut RoadManjeri Malappuram 679 328
Trissur: Vodafone Mobile Services Limited2nd Floor,E-townEast fortTrichur - 680 005
Trivandrum: Vodafone Mobile Services Limited4th Floor,Trans Tower,KTDFC BuildingVazhuthacaud.P.O, - 695 014.Trivandrum

Nodal officer

You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care)

anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name:Mr. Jishin Jayaprakash
Address:Vodafone Mobile Services Limited, (CIN U64202DL1992PLC088087), 4th Floor, Angels Arcade, South Kalamassery, Cochin University (PO),Kochi 682022
Phone:+91 99460 12345
Fax:048 4255 6007

Appellate authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name:Ms. Bindu Gopal
Address:Vodafone Mobile Services Limited, (CIN U64202DL1992PLC088087) 4th Floor, Angels Arcade, South Kalamassery, Cochin University (PO),Kochi 682022
Fax:048 4255 6007

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
  • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
  • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

Appeals for quarter ending : Oct'16 to Dec'16

Number of appeals received:0
Number of appeals disposed of:0
Number of appeals pending:0

Consumer Education workshop

Consumer Education Workshop to be held on Friday, 19-May-2017 at Mallapuram

Quality of Service report

Network Service Quality Performance for the Quarter Ending June 2016.

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Telecom Consumer’s Charter for Handling Customer Complaints

We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

Find out how
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  • Network coverage

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