About Vodafone India Help & Support FAQs FAQs Back Choose a category: New to Vodafone Back Choose a question: How can I manage my Vodafone account on my own? Back Vodafone gives you various Self-service options, so you can manage your account. My Vodafone App Manage your Vodafone account on the go with this must-have app on your mobile phone. You can pay your bill, recharge your Prepaid account, track service requests, subscribe to the best offers and do much more with this app. So go ahead and download it on your phone today! Click here to manage your Vodafone account right here Just Dial *111# You can have all the information you need at your fingertips. There's no need to call a Customer Care executive anymore for information regarding your bill, talk plan, account balance, data plans, offers or new services. Now you can get all this information instantly. Just dial *111# from your Vodafone mobile phone and access our phone-based self-service menu for: Postpaid Bill Details Current bill / Last 3 bills / Last 3 payments Talk plan details VAS and Services Delight offers Active Internet plan details and Data balance International Roaming Activation Prepaid Delight offers Balance Last 3 Activities Tariff plan details VAS and Services Active Internet plan details and Data balance Bonus Card activations Best Offer Low Balance Service How to get a new Connection? What are the documents required? Back The customer will have to submit following documents: Original and photocopy of Photo Identity Proof Original and photocopy of Local Address Proof Copy of the Last Bill (Only for Postpaid) Security deposit of Rs 250 (Only for Postpaid) PAN Card if Any 2 Passport Size Color Photograph MNP forms will be available along with the CAF/CIF form at all Vodafone Stores and channel partner outlets How can I explore new Plans & Offers? Back New plans can be explored via the website. You can check new plans/data plan on USSD as well. What is Safe Custody? Back The Safe Custody feature allows you to protect mobile connection from deactivation due to non-usage. This service is only applicable for a postpaid customer on the request of the customer and on payment of a specified amount. Charges for Safe Custody For Safe Custody - 0 to 3 months, Rs. 150 + Service Tax will be charged For Safe Custody - 3 to 6 months, Rs. 300 + Service Tax will be charged For Safe Custody - 6 to 12 months, Rs. 600 + Service Tax will be charged What is the SMS Directive? Back SMS Directive For Postpaid:“Any SMS usage beyond 3000 SMS per month will be charged at standard rates”. As per TRAI regulations, any SMS usage beyond 3000 SMS (within bundle or otherwise) per Bill Cycle per SIM will be charged at 1.00/1.50. For Prepaid: TRAI Regulation states that only up to 100 SMS per number per day can be charged at concessional rates, (if the customer has an SMS discounting offer). Beyond which, the customer is to be charged a minimum of 50p per SMS (this rate may be higher depending on the base rate of the customer). Although there is no Capping/Limit on the number of SMS an individual can send, the number of free SMS or SMS at tariff less than 50ps per SMS shall not exceed 100 SMS per SIM per day. This Regulation is applicable for all Prepaid/Postpaid Customers for of all operators in all circles across India. All SMSs sent while on Roaming (National or International) will be part of this regulation. The 100 SMS Cap covers all SMSs : Local/STD/ISD/Premium and Toll Free SMS (Short Codes) also. For eg. All SMSs sent to 56789 will all be part of this regulation. How do I check my existing plan charges? Back Login to My Acount to check your plan charges. What is my Credit limit? Back Credit Limit is the maximum amount limit offered to customer for monthly usage. Your dynamic credit limit depends on the security deposit you’ve paid, your average monthly usage, payment track record and how long you’ve been with us. Vodafone may at its discretion, allow usage (including Voice, SMS, VAS and Data) beyond the dynamic credit limit (DCL) on a month to month basis without changing the DCL assigned to you. Hence, the DCL may not restrict your usage. Due to unavoidable reason / reasons beyond our control (system related) the intimation regarding utilisation of DCL may be delayed / deferred. To increase your dynamic credit limit, you have to make an additional payment towards your security deposit. You can also increase / decrease your dynamic credit limit by sending SMS IL / DL < desired credit limit > to 111 (toll free) You can know your assigned credit limit in the Bill invoice page no 3 Billing & Payment Back Choose a question: How do I understand my bill? (Bill Explanation) Back Bill A bill is a request to the user of a product or service to pay for the products or services delivered by the provider. It contains the details of the products and services availed by the user. Billing Cycle Billing cycle is the time period for which the bill is generated (30 days). It lists the charges for the phone from a particular date to a stipulated date. Current Billing Cycles are 5,10,14,19, 23 & 27. Closed Billing cycles 2. Due Date It is the last day of the billing cycle. E.g. If the billing cycle is from 04 to 03 of every month, the Due date would be 22nd of every month (i. e. 18th day from bill cycle Date for cheque / cash payments. For DDI/DDB due date remains the same except that payment will be debited on the 15th Day) Bill Date The date on which the customer’s bill is being calculated and compiled. Example : - If bill period is from 4th Sep to 3rd Oct bill will be generated on 4th Oct. Bill Period It is one complete month for which the customer has been billed. 30 days E.g. If the billing cycle is from 25th, the bill period would be from 25th to next month 24th. Bill Number This number appears on the top right corner of the bill. Relationship Number This is a unique number assigned to the customer.Reflects on the top left hand side of the customer's bill.It may vary in length from 9 digits in Individual accounts to 16 digits in Corporate accounts. Previous Balance This is the amount which is payable by the customer from his previous bill. E.g. A customer gets a bill for Rs. 1,000 in March. He pays Rs. 700. Now, when the next bill is generated in April, it would also display the last bill amount of Rs 1,000 as the amount which is payable by the customer from his previous bill. Payment Received This is the payment received from the customer for the last outstanding bill or any interim payment made in the previous bill period. E.g. A customer gets a bill for Rs. 1,000. He pays Rs. 700. The next bill will show that a payment of Rs. 700 has been received from the customer. Current Charges This includes all the charges levied on the customer’s bill in the current period. Current Charges = Airtime + Toll charges + Rental Charges+ Roaming charges + Other Debits/ Credits-Discounts-Miscellaneous credits & charges+ service tax. Amount Due Net amount is the value which a customer needs to pay in lieu of services used on Vodafone network. Amount Due (Net Amount) = (Previous Dues –Payment Received) + Current Charges. LPC – Late Payment Charges If the Amount Due is less than 300 then LPC will be 0 If the Amount Due is greater than 300 and less than 500 then LPC will be 50 If the Amount Due is greater than 500 then LPC will be 100 In the Bill it will be shown in the column of “Amount Due After Due Date” Credit Limit The credit limit is a factor of the customer's paid up security, average monthly usage, payment track record and number of months in the network. One Time Charges One time Membership Fees, Advance Rental Plan charges, Fax & Data charges & Fax charges. Monthly Charges It includes all the rental charges levied to the customer in his current bill. It contains :- Basic Plan Rental, CLIP, Roaming Rental, Additional Package charges, VAS Rentals Usage Charges These are the charges levied on the customer for the usage of the phone. Usage Charges = Airtime = Local / STD / ISD / Roaming. Messaging Charges Messaging charges are the charges levied to the customer for sending messages. Messaging charges are charged for : Local National International Special number SMS MMS Roaming Charges Airtime RCF – Roaming call forward Surcharge VAT – only in international roaming Discounts/Other charges Volume discount is any discount on the outgoing airtime charges of the customer.These discounts are given as a part of the schemes, which are launched time to time. Volume Discount can’t be carried forward to the next month. It gets forfeited, if it remains unutilized. Misc Credits/Charges Includes any other credit or debit charges applicable to the customer. E.g.: Late Fee, SIM replacement charges (99Rs/-), Credit on Invoice (free services that we give to the customer for retaining him), cheque bounce charges. Late fee is levied on the customer’s account when the Net amount due is unpaid, if the customer has not paid the bill within the due date. -Above 300 Rs and below 500 Rs = Rs 50 (Late Fees) Above 500 Rs = Rs 100 ( Late Fees ). Tax Service tax is levied on the total bill of the customer.12.36% is the service tax which is levied. How do I Get Bill on eMail? Back Subscribe to E-bill service free of cost and register your email ID with Vodafone. For email ID registration SMS EBILL <email ID > to 111 (toll free) and then send SMS ACT GOGREEN to 111 How do I check my Bills on the Website? Back You can view your detailed bill free of cost on My Vodafone, and access your bills for the past 12 months. How to check bill details on Vodafone App, USSD and SMS? Back Options View My Vodafone App Bill Summary Payment Summary Unbilled amount USSD: Just dial *111# and select Option 1 to know your Bill Summary Billing History Payment History SMS Bill to 111 Bill Summary How can I pay my bill? Back You can pay your Vodafone bill using any one of these modes: What How Where Quick Bill pay/ My account Website Click here My Vodafone App Phone Click here Cheque Write a cheque Vodafone Store Credit Card Vodafone Store Direct Debit through Credit Card / Bank account Fill up the direct debit form and submit at nearest store You can also update your new credit card details online Click here M-pesa Register Make a payment Self Service Kiosk Kiosks Vodafone Store Cash SSK Vodafone Store IVR call 111 Bill payment through credit card Collection agencies - Code of conduct & other details To view our Code of Conduct policy for Collection agencies,click here To view our Policy on recovery of dues, click here To view the contact details of our Collection agencies,click here Cash to mobile Standing in queues to pay bills is now a thing of the past. With Vodafone Cash to Mobile service, you can pay your Vodafone bill on the go by simply sending an SMS. Simply follow the steps given below and get one thing off your to-do list. Register for mobile banking with your bank Once registered, your bank will provide you with a 4-digit Mobile Banking Pin (MPIN) If required, you can also contact your bank to download the mobile banking application and make your payments without any restrictions for your Vodafone Bill To pay using “Mobile banking application” To pay thru SMS - If you wish to pay less than Rs.5000, you can simply send an SMS to your bank's SMS code and type in the following syntax: Once you acquire the application, simply type in the following details: 1)Mobile No - 9820002200 SAARC Circle MMID MUMBAI 9037005 DELHI 9037014 CHENNAI 9037022 KARNATAKA 9037033 AP 9037046 GUJARAT 9037051 RAJASTHAN 9037067 NORTH EAST 9037080 HP 9037098 WEST BENGAL 9037226 ORISSA 9037112 ASSAM 9037120 BIHAR 9037131 MPCG 9037149 UPW 9037154 HARYANA 9037165 PUNJAB 9037177 KERALA 9037183 UPE 9037196 M&G 9037203 ROTN 9037219 JNK 9037108 KOLKATA 9037235 2)Bill amount 3)MPIN Click here for SMS syntax of your bank It takes 10 seconds for the transaction to happen. Payment posting would happen in 3 hours On completion of your transaction, your bank will send you an SMS confirming the receipt of payment transfer request to Vodafone Vodafone will credit this amount against your bill and send you a confirmation SMS Charges – Rs.3/SMS To know "How to register for Mobile Banking". Click here “Interbank Mobile Payment Service is an Initiative by National Payments Corporation of India.” Easy Bill pay Pay at any easy bill outlet near you or the Payment Center. Walking into any of Vodafone's payment centres across India is an easy way to pay my bill by cash or by cheque. We have thousands of payment centres at convenient locations across India. Walk into any one of our payment centres across India to pay your Vodafone bill by cash or by cheque. ITZ cash card Using my ITZ Cash Card is an easy way to pay my Vodafone bills. I just follow the instructions on the back of the card. You can also pay your Vodafone bills through ITZ Cash Card. Payment instructions are given at the back of the card. Time taken to update your payment: Payment Location Cash Cheque Card Online Vodafone Store 4 hrs 4 hrs Vodafone Mini Store 4 hrs 48 hrs Associate Vodafone Mini stores 4 hrs Self Service Kiosk 4 hrs 48 hrs 4 hrs Vodafone Website 4 hrs Bank Website 48 hrs IVR 4 hrs m-pesa 4 hrs Vodafone Drop Box 48 hrs Collection Agencies 24 hrs 48 hrs NEFT 72 hrs When will I be charged late payment fees and how much? Back Late payment charges are levied on the bill if the Billed Outstanding is not paid within due date. Outstanding amount Late payment Charges < Rs.100/- Nil >= Rs.100 to < Rs. 300 Rs. 25/- >= Rs.300 to < Rs.500 Rs. 50/- >= Rs.500 Rs. 100/- What is an Itemized Bill? Back An Itemized Bill gives you a break-up of your local, STD & international calls, SMS, monthly rentals and download details along with destination number and call duration. It helps you keep track of your expenditure. Activation Process Log on to My Vodafone and activate the service To activate - SMS ACT IB to 111(toll free) To deactivate - SMS CAN IB to 111 (toll free) TAT for Activation/Deactivation of Itemized bill service is 48hrs Call 111 Charges: There is a nominal charge of Rs. 49 / month for Itemized Bill. How can I opt for SI (Standing Instructions) or ECS (Electronic Clearance System)? Back Visit a Vodafone Store fill up the ECS form & provide the document to the executive for ECS & SI Activation.You can also update your new credit card details online, Click or visit your nearest Vodafone store. Where is the nearest payment centre or Vodafone Store? Back To find the nearest Vodafone Store and Mini-Store, SMS Store<Space> Station name to 111 (toll free). For e.g. To find a Vodafone Store and Mini-Store in Churchgate, SMS Store Churchgate to 111 (toll free). To find the nearest Vodafone Store and Mini-Store, SMS Store<Space> Station name to 111 (toll free). For e.g. To find a Vodafone Store and Mini-Store in Churchgate, SMS Store Churchgate to 111 (toll free). Store<Space> Station name to 111 (toll free)Churchgate, SMS Store Churchgate to 111 (toll free) To find the nearest Vodafone Store and Mini-Store, SMS Store<Space> Station name to 111 (toll free) For e.g. To find a Vodafone Store and Mini-Store in Churchgate, SMS Store Churchgate to 111 (toll free) Can I collect my duplicate bill copy from any Vodafone Store? Back You can get the 1st 3 pages of the duplicate bill from the Vodafone store if you visit with your Original Proof of Identity & Written Application for same. Due to privacy reasons we do not maintain records of the individual sites browsed by our customer/s Your Itemized bill contains details of the browsing sessions in KB/GB. Prepaid Recharge & Balance Back Choose a question: How do I check my Account balance? Back You can just dial *111# and select Option 2 to know your Account Balance. You can also download My Vodafone app and check your balance from the App. Balance can be checked via *141# How do I recharge a Prepaid number? (Multiple options) Back Use any of the following to recharge your Prepaid account. Recharge online My Vodafone App Vodafone Store Retail Store Third party website (Banking websites) How to know my recent deductions? Back You can know your recent deduction using the following options. Just dial *111*3# and get info on Last 3 Calls/SMS, Last 3 Charges, Last 3 Recharges. My Vodafone app. How to know my call charges? Back Dial USSD *111# and select option 4 for Tariff. Plan Details and then option 1 for My Plan Rates. How can I activate a Bonus card or Data pack with my available Balance? Back You can just dial *111# and select the relevant option to activate a data pack or any other bonus card from your available balance. Charges for the pack will reduced from your prepaid account balance. Mobile Internet, 3G Back Choose a question: How can I check my settings? Back I am using a Nokia Lumia Windows Mobile Phone. You would need to go to Settings > Mobile Network + SIM > Mobile Data > APN. Do ensure that the APN (Access Point Name) is “www”. I am using an Apple iPhone. You would need to go to Settings > General > Network > Cellular Data Network > APN. Do ensure that the APN (Access Point Name) is “iphone”. I am using an Android Phone. You would need to go to Settings > Wireless & Network > Mobile Networks > Access Point Names. Do ensure that the APN (Access Point Name) is “www”. I am using a BlackBerry OS 10 Device. You would need to go to Settings > Network Connections > Mobile Network > APN. Do ensure that the APN (Access Point Name) is “www”. How can I Configure data settings? Back You can dial *111# on your mobile phone, After which you have to Select “Internet plan Details” and then, Select “Download Internet Settings”. Or Just SMS "ALL" to 111 to get settings. How can I be sure about which Mobile Internet Plan/ Pack is good for me? Back You can use our Internet Usage Calculator to get an approximate usage based on the amount of time you spend on the Internet. You can use the “Recommended Plan For You” button to select the correct plan for you. If my usage is between 1GB & 2GB, should I take a 1GB Plan & pay the rest as PayGo? Back If your usage is more than 1GB it is always wise to take a 2GB plan. You would save by doing so. If your usage is below 1GB, then you should opt for a 1GB pack. How can I activate a data pack? Back Buy a data pack is very simple and you can choose from multiple options: Online on the website On my Vodafone App On your mobile phone dial *111# and select “Internet Plan details” In a Vodafone store or Retail outlet How can I check which is my Mobile Internet plan? Back You can dial *111# from your mobile and select first the option “Internet Plan Details”and then “Active Plan Details” to check the amount used, the total quota and validity of your plan/ pack. How do I get to know whether I have used up my Mobile Internet usage quota? Is there a simple way to check usage? Back We send you an SMS at 80% and at 100% of your usage to ensure that you are aware of your consumption. Anyway you have multiple ways to check your internet usage: You can dial *111# from your mobile and select first the option “Internet Plan Details”and then “Active Plan Details” You can send an SMS “DATA BAL” to 111 You can check on My Vodafone App selecting first “My Plan” section, and then “My Data Usage What do I do if I have finished my regular pack and I still want to enjoy browsing without getting charged as per PayGo rates? Back If you are on any Regular Pack and you finished your quota you can opt for an Add on, an additional pack that allows you to enjoy speed and also not get charged as per Pay Go Rates till the usage defined for that particular Add on pack. Only one type of Add on pack can be activated in a particular bill cycle. It will automatically get deactivated once the bill cycle is over. What do I do if I have finished my unlimited pack, my speed has reduced and I want the speed once again? Back If you are on Unlimited pack or a Bill Shield pack and you finished your quota you can opt for a Booster that gives you extra data and allows you to get back to your speed. Remember that If you are on Unlimited pack, you can opt for a Booster only when your speed has been reduced. If you are on a Bill Shield pack, you can opt for a Booster only once your Bill Shield amount is reached. What is 3G? Back 3G stands for third generation wireless. It is based on an International Telecommunication Union (ITU) initiative for a single global wireless standard called International Mobile Telecommunications-2000 (IMT-2000). It enhances the service experience such as multimedia, high speed mobile broadband, internet access with the ability to view video footage on your mobile handset. With a 3G phone and access to the Vodafone 3G network you can make video calls, watch live TV, access the high speed internet, receive emails and download music tracks, as well as the usual voice call and messaging services found on a mobile phone, like person to person video, live streaming, downloadable video of entertainment, news, current affairs and sport content and video messaging. Do I need a separate handset to use 3G services? Back Yes, in order to use 3G services you need to have a handset which is compatible with 3G network, in case you handset is already 3G compatible then you don’t need to purchase a new phone. Different 3G handsets have different speed capabilities, we recommend that you use an HSPA (High Speed Packet Access) enabled handset for the best experience. Do I need to configure any special settings on my phone to use 3G? Back Select 3G mode or Dual mode (Depends on device) to use 3G services on your phone. No other changes to be made in settings for using 3G services. What do I need to start using 3G? Back You only need to have 3G mobile phone compatible with 3G network and to activate a 3G Data Pack. My Smartphone keeps asking me to update the Apps & Softwares every now & then. How does this affect my Mobile Internet Usage? Back To be updated, any software or app update would use your Mobile Internet. If you have a Mobile Internet plan/ pack, the usage would be consumed from there. Otherwise it gets billed to you at 4p/10KB. Do remember that most Smartphones have an option of “Update Apps on Wi-Fi”. You may choose this option to reduce your Internet usage by Apps. What should I do if I have a dual SIM phone to get the best mobile internet experience? Back In case you are using a dual SIM phone, insert your Vodafone SIM card into the slot marked SIM Card 1. Then go to "Settings" and select "SIM 1" for data services. What are the data roaming charges on National Roaming? Back If you are latched on to the Vodafone network on 2G/3G, you will be charged at home circle rates. If you are latched on to the Non Vodafone network, you will be charged 10p/10KB and Data Pack benefits will not be applicable. What are the data roaming charges on International Roaming? Back On International Roaming, data charges are country specific. To know the rates send an sms as ROAM <space> country name to 111(toll free in home network). Callertunes, Music & Videos Back Choose a question: Caller Tunes Back Activation - Send CT <SMS Code> to 56789 to set the Callertune. For example to set the Vodafone Tune as Callertunes then send CT 130030 to 56789 Charges– Rs 5 / SMS. Charges If you have already subscribed to the Callertune service – Rs. 15 per Callertune For 90 days If you have not subscribed to the Callertune service – Rs. 30 rental per month And Rs. 15 per Callertune for 90 days Deactivate If you're a Postpaid customer, SMS CAN CT to 111 (toll free) If you're a Prepaid customer, SMS CAN CT to 144 (toll free) Your caller tune will get Deactivated in the next 4 hours Activation / deactivation Caller tune service will be activated / deactivated within 30 mins and a confirmation SMS will be sent on your Vodafone mobile number. Pictures & Logos Back Pictures Send a Picture SMS You can now download picture messages and MMS on your Vodafone mobile phone and forward them to your friends too. SMS PSMS <your message> to 56789 You´ll receive a relevant picture message with your text in it Forward this message to your friends Send a Picture MMS Back to top SMS PMMS <your message> to 56789 For Example: sms PMMS Good morning to 56789 You´ll receive a relevant picture by MMS with your text in it. You can now forward this message to your friends Charges: Rs. 5 / SMS Standard charges applicable for MMS download. LOGOS How to download Logos by SMS To download logos, SMS OL <category name> to 56789 (Available categories include Love, Astro, Fun, Horror, Flirt, Religious and more) Once you get the logo codes, SMS OL <logo code> to 56789 to download the logos To get the list of top logos, SMS OL <TOP> to 56789 To download picture messages, SMS PIC <category name> to 56789 (Available categories include Fun, Luv, Greet and more) To get the list of available picture messages, SMS Top to 56789 Charges Rs. 5 / SMS No download charges By calling 56789 - Call 56789 and say "Logo" to download one of your choice. Charges Rs. 6 / min No download charges On Vodafone live! Pick from a wide variety of categories – from zodiac signs, funky tantric art, animals, spiritual, sports, symbols, flags, nature, festivals & more. Catch a glimpse of some of these colorful logos right here. And now you can download color logos 3 times faster than before – with the latest EDGE technology. Charges- Rs. 10 / animation downloaded, or forwarded plus usage charges. Note: This is a handset dependent service. This service will soon be available for customers in Kerala, Maharashtra, Goa and Tamil Nadu. Vodafone Alert Back Get automatic updates on all your interests, straight on your Vodafone mobile phone. Sports, spirituality, fashion, beauty or shares – tell us what you are into and we will keep you posted. To get the complete list of Vodafone Alerts, dial *123# (toll free). Below are the types of Vodafone Alerts – Lifestyle – Make the most of your free time by having some fun. Sports – Follow your sports – anytime, anywhere. Spiritual – Stay in touch with your faith whatever you are. Information – Know what’s happening in the world around you. Finance – Get all the help you need with your money matters. Ringtones Back Send RT <song or movie name> as an SMS to 56789 or to get the list of top 10 tunes, just send RT TOP as SMS to 56789 After choosing the song, send RT <song number> to 56789 You will then receive a reply asking you to save the sound Selected Ringtone gets saved in the Tones option of your phone. Downloading a Ringtone takes a few minutes. Charges- you will be charged Rs. 5 / SMS and an additional Rs. 7 for downloading a Ringtone. Vodafone TV Back Features: Variety of Channels across genres like News, Music, Entertainment, Infotainment, Regional, Lifestyle, Fashion and more on Vodafone TV Fast channel switching: When playing a channel you can browse through the other available channels under the same genre by just clicking on the left and right navigation keys Electronic program guide: View the upcoming programs for live channels by clicking on the ‘Program Guide’ option from the channels listing page. Look for your Favorite channels for faster navigation Add mostly watched channels in your Favorites section Manual or Automatic Selection of the Data Network to browse (2G or 3G) Download:To download Vodafone TV application on your Vodafone mobile phone, SMS TV to 111 (toll free) Deactivate Vodafone TV: Prepaid Customers : SMS CAN TVALL to 144 (toll free) (for all channels) Postpaid Customers: SMS CAN TVALL to 111 (toll free ) (for all channels) Alternatively, you can also go to My Packages and select the channel you wish to unsubscribe. Note: Activation/Deactivation- 4 hours Charges Monthly Weekly Daily Non Premium Channels Rs. 150/- NA Rs. 7/- Premium Channels Rs. 30/- Rs. 10/- Rs. 3/- Vodafone Music Back Activation: SMS MUSIC to 111. How to Manage VAS (Start / Stop Services) Back Activation: Self-Service Modes Prepaid Postpaid SMS By sending activation keyword “Start” to 111 By sending activation keyword “Stop” to 111 USSD *321# , *111# *321# , *111# Website Vodafone Live webpage > Select VAS > Click Yes to confirm Vodafone Live webpage > Select VAS > Click Yes to confirm My Vodafone App Go to My Vodafone App > Select VAS Go to My Vodafone App > Select VAS IVR 111, 198, 1909 111, 198, 1909 Deactivation: Self-Service Modes Prepaid Postpaid SMS By sending deactivation keyword to 155223 By sending deactivation keyword to 155223 USSD *321# , *111# *321# , *111# My Vodafone Account Logon to My Vodafone Account > Request for VAS deactivation Logon to My Vodafone Account > Request for VAS deactivation IVR 155223, 111 55223, 111 Roaming Back Choose a question: How many types of roaming services are available? Back There are 2 types of roaming services. National Roaming International Roaming National roaming is pre-activated on your mobile. You need to subscribe for International roaming. Note: Activate National Roaming by sending ACT NR as an sms to 111 (toll free) or by dialling 111(for Postpaid). Prepaid is pre-activated with National roaming. Activation and Deactivation TAT: 2hrs. What are the National Roaming charges? Back To know the details about National Roaming call charges, sms ROAM INDIA to 111. Calls (Rs/minutes) Vodafone network Non-Vodafone network Incoming calls 0.75 0.75 Outgoing calls Local calls 1.00 1.00 STD calls 1.50 1.50 SMS (Rs/message – 160 characters) Outgoing Local SMS 1.00 1.00 Outgoing National SMS 1.50 1.50 Outgoing International SMS 5.00 5.00 Incoming SMS Free Free What happens if I do not get proper network in National Roaming? If you do not receive any network whilst roaming or you receive fluctuating network bars, in that case you can select the network manually. The manual settings option can be found in the handset menu in SETTINGS – NETWORK SETTINGS Will I be able to access GPRS service whilst National roaming? A. Yes, you will be able to access the GPRS (Data Services) whilst roaming; however your data service needs to be active for the same. We suggest that you confirm whether the service is active by getting in touch with our frontline team. B. GPRS (Data Services, Mobile Internet) when used on Non-VF network shall be charged at standard rate of 10p/10kb. Packs or Special tariff plan benefits will not apply. Will I be able to use Roaming services in Jammu & Kashmir, Assam, North East, Andaman & Nicobar Islands AND Lakshadweep Islands? Area Detail Jammu & Kashmir Roaming services are available only for Postpaid subscribers. Prepaid Roaming service is not allowed as per Indian Regulations Assam & North East Roaming services are available for both Prepaid and Postpaid Subscribers Andaman & Nicobar Islands Roaming services are available for both Prepaid and Postpaid Subscribers. You will be serviced as part of West Bengal service area. Lakshadweep Islands Roaming services not available What are the packs on National Roaming and how can you activate the packs? Back PREPAID: For pack details & activation click here. POSTPAID: For pack details & activation click here. Recharge at nearest Vodafone store or Retail outlet. How do I subscribe for International Roaming? Back If you are a Prepaid customer Visit My Vodafone and subscribe online click here Prepaid users can SMS ACT IR to 144 (toll free) You will be charged a monthly rental of Rs.99 when any of the following chargeable events are performed while on International Roaming: Making an Outgoing call- USSD Callback* or Direct dial Answering an incoming call Sending Messages Using GPRS If you are a postpaid customer Visit My Vodafone and subscribe online click here Call 111 from your Vodafone mobile phone Postpaid users can SMS ACT IR to 111 (toll free) International Roaming service will get activated within 2 hours post SMS. International roaming deposit can also be paid online. The option of paying applicable deposits is also available at any of our Vodafone stores. TAT for payment updation – maximum 24 Hours. To activate the International Roaming service, simply enter your Vodafone mobile number and follow a few simple instructions. Submit Disclaimer: Based on the discretion of Vodafone Credit services, additional deposits may or may not be payable. On request from the user, deposit will be adjusted in the upcoming bills post the deactivation of International Roaming services. Do I need to pay any security deposit for using International Roaming? Back International Roaming can be availed by paying a security deposit wherever applicable. You can pay online or to know more, walk in to your nearest Vodafone Store or speak to our Customer Care executive at 111. How to unsubscribe from International Roaming? Back Visit My Account by Clicking here sms CAN IR to 111 ( toll free) Visit the nearest Vodafone store International Roaming service will be deactivated within 24 hours post SMS. Do I require a special kind of handset while roaming internationally? Back Yes, you require the tri band handset while roaming internationally in certain countries. Can I call Customer Care while roaming internationally? Back Yes, you can call Customer Care while roaming internationally. International Roaming charges will be applicable. What are the international roaming call charges? Back SMS ROAM <country name> to 111 and get all the details on charges and tie-ups. We also do come up with Roaming packs periodically which benefit you whilst roaming internationally. Click here to know about our offers. Select Connection Type: Postpaid Postpaid Prepaid Check out the table with the charges below to see for the respective destination country. Select country: Please select Please select Afghanistan Albania Algeria Andorra Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia & Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comores Costa Rica Croatia Cuba Cyprus Czech Republic Democratic Republic of Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Estonia Ethiopia Faroe Islands Fiji Finland France France Reunion French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea Bissau Guyana Haiti Hondurus Hong Kong Hungary Iceland Indonesia Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Korea Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritius Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherland Antilles Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Palestine Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Republic of the Congo Reunion Romania Russia Rwanda Samoa San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia South Africa South Sudan Spain Sri Lanka St. Kitts & Nevis St. Lucia St. Vincent & Grenadines Sudan Suriname Swaziland Sweden Switzerland Syria Tahiti Taiwan Tajikistan Tanzania Thailand Timor Leste Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos UAE Uganda UK Ukraine Uruguay USA Uzbekistan Vanuatu Venezuela Vietnam Yemen Zambia Zimbabwe Or Click on the continent Africa Asia Europe North America Oceania South America Sorry, No networks are available Please click on the country which you are travelling to know the details of the services offered. Country: Price Information (All rates are in INR) * The above information is provided by roaming partners only. Rates Disclaimer: All charges mentioned are exclusive of service tax Additional PDP charges may apply with some operators. Note that this charge appears against 0 KB usage in bill All GPRS (Vodafone live! / Vodafone Mobile Connect / Blackberry) usage at 10KB pulse Calls to satellite will be charged at the rates charged by the visited network with an additional surcharge of 15% International roaming deposit mentioned is a standard charge. However, based on the discretion of Vodafone credit services, additional deposits may be payable Please allow 48 hours for processing your roaming subscription request Prices are subject to change without notice Prices are indicative only and are subject to foreign exchange fluctuation The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider Missed calls and disconnecting a call without answering it will be chargeable on AT&T USA, T-Mobile USA and Claro Chile as per International Roaming tariffs Unsuccessful calls attempted from Telenor Denmark will be chargeable What data usage rate will I be charged? Back Standard data usage rate of Rs.5.50 per 10KB will be charged while roaming internationally. Free usage given in your local data plan is not applicable while roaming internationally. What are the data roaming charges on International Roaming? Back On International Roaming, data charges are country specific. To know the rates send an sms as ROAM <space> country name to 111(toll free in home network). What are the charges for using GPRS internationally? Back You will be charged Rs 5.50/10KB. Some operators may charge for PDP sessions as well. What is a PDP session? Back PDP is Packet Data protocol. When you want to use GPRS, your mobile will first attach to a GPRS enabled network in the country you are roaming and then your mobile will automatically activate a “PDP context”. PDP context is essential for the visited network to authenticate you as a valid GPRS user. Some operators may charge for PDP context. We recommend that you switch off GPRS after you have finished to avoid any additional charges. Why am I billed for roaming even when I have not visited any roaming location in the last billing period? Back Roaming usages are billed as per data received from the destination Roaming Operator. In case of delay in receiving of such data files, usages made in a particular bill period may reflect in succeeding bill period. How are the incoming international roaming charges reflected in the bill? OR Why am I billed twice for a single incoming call? Back Every Roaming incoming call charge is divided into 2 components, viz: Roaming Incoming (billed by Roaming Operator) & Roaming Call Forward (billed by Home Operator) The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider, hence one needs to refer to the numbers mentioned under Roaming Call Forward heading in the bill, in case complete number is not reflecting under roaming incoming. How are usages on Vodafone Mobile Connect billed? Back Usage on Vodafone Mobile Connect is billed on successful transfer of data packets. Data transfer depends upon the density of the web pages surfed across during web sessions. What are the possible reasons for frequent transfer of data? OR In case I’m not using Vodafone Mobile Connect, what are the possible circumstances where I might be billed for data usage? Back Usage on Vodafone Mobile Connect is billed on successful transfer of data packets. Possible Reasons for Frequent Data Transfer are as follows: a) There are certain applications which when downloaded keeps on retrieving data from the server at frequent time interval. Applications such as Weather Update, Stock Update..etc. This minimal data transfer leads to frequent billing of 4p/10KB. b) In case correct procedure of logging out from surfing session is not followed, connectivity with the server does not get terminated, hence leading to data transfer at frequent time interval. Hence it is advisable to log-out properly before terminating a session. c) Handset setting such as to disabling auto log-in feature & selection of proper APN to be checked. Is in built free usage applicable in international roaming? Back Any in built free data usage will NOT be applicable while on International roaming. Usage is charged as per applicable rates except for special roaming packages (subject to availability). Will I be billed for Vodafone Live or Vodafone Mobile Connect if I’m using BlackBerry service? Back Transfer of data depends on the APN selected in handset. Also note that for sites which involve live streaming, viz, YouTube, Viggo, Vu Clip etc, data routing will take place through Vodafone Live APN and not through Blackberry APN, as Blackberry does not support Real Time Streaming Protocol (RTSP), which is required to access sites involving live streaming**. How are incoming international roaming charges reflected in the bill / why am I billed twice for a single incoming call? Back In case of Incoming calls, the call forward charges from India to the roaming country also need to be charged to you. The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider. Which operators charge for PDP sessions? Back Country Operator Argentina Telecom Personal Brazil Brazil Telecom Finland DNA France Orange Hungary Magyar Italy H3G Italy TIM Paraguay Hola Paraguay Telecel San Marino SMT UAE Etisalat Will PDP charges appear on my bill? Back PDP charges will appear on your bill against 0 KB. Tips on optimizing your mobile internet usage? Back If you have online applications on your device, remember that data usage occurs throughout the day; hence usage will be billed accordingly. Smart devices have a tendency to continuously access data network and automatically download some updates for certain applications like Weather, Stock/News alerts, social networking sites (Twitter, Facebook) and emails. Hence it is recommended, you disable data from your handset itself to avoid unnecessary charges by Switching off the settings Or alternatively check your handset menu to switch off data settings or auto updates It is advisable to log-out properly before terminating a surfing session thus ensuring unnecessary data transfer is avoided. How can I contact Customer Care while roaming within India? Back When roaming on Vodafone, Call 111 for Customer Care. Please note that the calls to the IVR are toll free while agent access will be charged at 50p/3min. You can also dial the call centre number for your region from your Vodafone mobile phone or any landline. SIM Related Back Choose a question: How can I change the SIM / What do I do if I have lost the SIM? Back Please visit nearest Vodafone store or Vodafone Mini Store with a copy of your Proof of Identity for SIM Change. Documents required for SIM Exchange? Back Documents required for SIM Change SIM Exchange Form will be provided at the Vodafone Store / Mini Store Carry a copy of your Proof of Identity with you Indian Nationals Foreign Nationals How do I get my PUK number? Back In case your SIM card is blocked, you will need to enter your PUK code to unblock the SIM Card Unblock your SIM with your PUK - The PUK code is a number unique to your SIM card. It is used to prevent unauthorized use of your account, and keep your SIM details safe. You’ll be asked for your PUK if your PIN code is entered incorrectly 3 times. If you don’t have your PUK code, you can get it by dialling 111. Get your PUK code Get your PUK code by dialing 111 and select Option 5 Entering your PUK code Step 1 Enter the PUK into your phone when asked. Step 2 You’ll be asked to enter a PIN code, twice. It needs to be between 4 and 8 digits. Important information You’ve got 10 attempts to enter the correct PUK, so be careful. After that, your SIM will NOT work, you will need to get a replacement. Shift from a Company owned account to an Individual owned account Back Company Owned Company Paid Important Information when you shift from a Company owned account to an Individual owned account. In case at any point in time you would request Vodafone for a change in status of mobile number from Company name to an Individual name we need to comply as per regulatory norms. To make this movement seamless we are pleased to provide a checklist of documents required: Customer Agreement Form (CAF) to be resubmitted. 1 Passport size photograph with signature affixed across on the Customer Agreement Form (CAF) Self-attested copy of recent Identity (POI) and Address proof (POA) Scheme form stating the required tariff plan post change in ownership NOC/ Deactivation request from the authorised signatory It is mandatory to carry original documents for verification purposes along with the NOC issued by you when visiting the Vodafone store to complete the process. Please note that to avoid payment liabilities to your company and any disruption in services, you will need to submit documents within 5 days of raising the request. To locate the nearest Vodafone store , click here For additional details of acceptable Address and Identity Proof Documents, click here Please note:- A new SIM card will be issued to the customer. During this change process the customer will be unable to use the services approximately for up to 4 hours. We, however, do send an SMS intimating the customer prior to execution.