Appellate Authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

From Monday to Friday, between 10:00 am and 6:00 pm.

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

 

Andhra Pradesh & Telangana

Appellate Authority - Padmavathi PV

Designation : Head - Customer Service
Address : 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016.
Contact no :9948002240 Fax - 040-27764700
Email - appellate.ap@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 6
Number of appeals disposed of: 6
Number of appeals pending: 0
Madhya Pradesh & Chattisgarh

Appellate Authority : Amit Agrawal

Designation : Head Customer - Service
Address : Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore - MP - 452010
Contact no :7314031414 Fax - 0731-2551304
Email - appellate.Mpcg@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Assam

Appellate Authority : Writuparna Gupta Bakshi

Designation : Head Customer Service

Address : Vodafone Idea Limited, RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781007 .
Contact no : 9706024365 Fax - 9706197061
Email - appellate.asm@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Maharashtra & Goa

Appellate Authority : Girish Holla S

Designation : Head - Customer Service

Address : Vodafone Idea Limited, The Metropolitan, F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai Pune Highway, Shivajinagar, Pune– 411 003
Contact no : 020-71718181, Fax - 011-71716666
Email - Appellate.mah@Vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Bihar & Jharkhand

Appellate Authority : Gautam Kumar Borah
Designation : Head - Customer Service

Address : Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park Opp. SSB Office,Rukanpura, Bailey Road,Patna – 800014.
Contact no : 9709018279 Fax - 0612-2540352
Email - appellate.bih@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 1
Number of appeals disposed of: 1
Number of appeals pending: 0
Mumbai

Appellate Authority : Shanthi Sharma

Designation : VP- Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Contact no : 9820015713 Fax - 022 71713888
Email - appellate.mum@vodafoneidea.com

 

Appeals for quarter ending : Oct'19 to Dec'19

Number of appeals received: 8
Number of appeals disposed of: 8
Number of appeals pending: 0
Delhi & NCR

Appellate Authority : Puja Mehra

Designation : Head - Customer Service
Address : Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
Contact no : 01171032211 Fax - 01126940154
Email - appellate.delhi@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 66
Number of appeals disposed of: 40
Number of appeals pending: 26
Odisha

Appellate Authority : Deepika Menon

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Unit - 41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar - 751024, Odisha
Contact no : 9090010078 Fax - +91 674 7171767
Email - appellate.orissa@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Gujarat

Appellate Authority : Meghnad Mungale

Designation - VP - Customer Service


Address : Vodafone Idea Limited, House Corporate Road, Prahladnagar,Gujarat- 380015
Contact no :7567860602 Fax - 9825025989
Email - appellate.guj@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 16
Number of appeals disposed of: 14
Number of appeals pending: 2
Punjab

Appellate Authority - Mandeep Kaur


Designation - Vice President

Address : Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055
Contact no : 9888012346 Fax - 0172-5090300
Email - appellate.Pun@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Haryana

Appellate Authority : Vikram Singh Bains


Designation : Head - Customer Service

Address : Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Contact no : 9813090003 Fax - 0184 2207410
Email - appellate.Har@Vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Rajasthan

Appellate Authority : Mayank Shrivastava


Designation : Head - Customer Service

Address : Vodafone Idea Limited, 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017, Rajasthan, India
Contact no : 9828996200 Fax - 9828098285
Email - appellate.raj@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Himachal Pradesh

Appellate Authority : Mandeep Kaur

 

Designation : Head - Customer Service
Address : Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Contact no : 9736397363 Fax - +91 - 177-2628926
Email - appellate.Hp@Vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Tamil Nadu

Appellate Authority : Prasad Nair

Designation : GM - Customer Service

Address : Vodafone Idea Limited, Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028
Contact no : 9962099625 Fax - 9884012345
Email - appellate.tamilnadu@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Jammu & Kashmir

Appellate Authority : Mandeep Kaur

 

Designation : VP - Customer Service

Address : Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu - 180010
Contact no : 9796097979 Fax - +91-9796097962
Email - appellate.JnK@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
West Bengal

Appellate Authority : Chandrani Mukherjee

Designation : VP - Customer Service

Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
Contact no : 9093118992 Fax - 9732097666
Email - appellate.wb@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 15
Number of appeals disposed of: 15
Number of appeals pending: 0
Karnataka

Appellate Authority : Sunny K Thomas

Designation : Head - Customer Service
Address : Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout,Bangalore-560071
Contact No : 8071712000 Fax - 080 7171 1010
 Email - appellate.kar@vodafoneidea.com

 

Appeals for quarter ending : Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
NESA

Appellate Authority : Writuparna Gupta Bakshi

Designation : Head - Customer Service
Address : Vodafone Idea Limited, Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003
Contact No  : 9774024365 Fax - 9774197741
Email - appellate.nes@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Kerala

Appellate Authority : Bindu Gopal

 

Designation : Head - Customer Service

Address : Vodafone Idea Limited, V J Tower , Vyttila, Ernakulam,Kerala -682019
Contact no : 9946123456 Fax - 04842803121
Email -appellate.ker@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 3
Number of appeals disposed of: 3
Number of appeals pending: 0
UP East

Appellate Authority : Vinay Saxena

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Plot No. TC/G-1/1, Shalimar Titanium,Vibhuti Khand, Gomti Nagar,Lucknow 226010
Contact no : 9721980180 Fax - +91 522 2723974
Email - appellate.Upe@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Kolkata

Appellate Authority : Chandrani Mukherjee

Designation : VP - Customer Service

Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
Contact no : 9088118992 Fax - 9830098241
Email - appellate.kol@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 59
Number of appeals disposed of: 59
Number of appeals pending: 0
UP West

Appellate Authority : Vikram Singh Bains

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Contact no :9719143245 Fax - 011-71718001
Email - appellate.upw@vodafoneidea.com

 

Appeals for quarter ending :  Oct’19 to Dec’19

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0