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Link Aadhaar Card & Mobile Number

Link Aadhaar to your ​Mobile Number

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Link Mobile number to Aadhaar ​

How to re-verify your Vodafone number with Aadhaar on IVR?

Before you start, keep the following ready with you:-

  1. The Vodafone number you wish to re-verify – You will need to call the IVR using this number.
  2. Your Aadhaar number – Will need to be entered to initiate the process.
  3. Your Aadhaar registered mobile number – as you will receive an OTP from AADHAAR on this number.
  4. Any other mobile number/s you may have on your name (Vodafone or Non Vodafone) – To be declared to the Government of India.
  • Step 1
    Call 14546  
    Call 14546

    Select your preferred language and Nationality

    (This facility is available for Indian Nationals only)

  • Step 2
    Provide consent  
    Provide consent

    To proceed with the verification

    (as per government mandate)

  • Step 3
    Enter your Aadhaar number  
    Enter your Aadhaar number

    Re-check that the correct Aadhaar number is read out on the IVR

  • Step 4
    Provide approval  
    Provide approval

    Remember to share your demographic details with Vodafone as received from UIDAI

  • Step 5
    Key in the OTP to validate  
    Key in the OTP to validate

    This OTP will be sent to the mobile number registered with Aadhaar

  • Step 6
    Total number of mobile connections  
    Total number of mobile connections

    Key in the number (count) of mobile connections registered in your name other than the number you are calling from

  • Step 7
    Key in each of the numbers  
    Key in each of the numbers

    Next you will be asked to enter each of the mobile numberson the IVR. Once these are entered, re-verification will be completed

    Note: These numbers will not be consiidered as Aadhaar verified.

  • Step 8
    Await confirmation SMS  
    Await confirmation SMS

    An SMS will be sent to you in 26 hours for confirmation on the number verification

Note: The IVR based verification facility is available only for Indian Nationals who have a Mobile number registered with their Aadhaar number.

Alternately, You can get your Vodafone mobile number re-verified by walking to any nearest Vodafone entity (Vodafone Store, Mini Store or a retailer) using biometric authentication

  • Step 1
     
    Visit your nearest authorized Vodafone retailer

    With your active SIM and Aadhar number

  • Step 2
     
    Get a code

    You will receive a verification code on your mobile. Share this code with your retailer

  • Step 3
     
    Fingerprint scanning

    Complete biometric validation on our e-KYC device by scanning your fingerprint

  • Step 4
     
    Aadhaar linking

    Your verification will be completed within 24 hours. You will receive an SMS for confirmation. Reply “NO” If you don’t want to verify your number

Why should I do this? What is this government mandate?

After a recent Supreme Court order vide no. 607/2016 dated 6th Feb 2017, the Department of Telecom (DoT) has issued instructions to all mobile service providers to update the customer’s Aadhaar number to his/her mobile number through a biometric process. This is only true for all prepaid and postpaid customers who have not activated their number through the new biometric based e-KYC process. This means that, if you activated your Vodafone number by submitting forms and paper documents earlier, you will now need to update your Aadhaar number against your mobile number. The last date to complete this is 31st March, 2018. Read the detailed notification from Govt of India here

Aadhaar Linking FAQs

  1. What is re-verification?

  2. What are the requirements for re-verification?

    The owner of the Vodafone connection will need to visit the nearest Vodafone Retailer, Mini Store or Vodafone Store in person with their Aadhaar number and active SIM card to proceed with the re-verification process. The SIM card needs to be active and inserted in a working handset as an OTP/verification code will be sent on your SIM as a part of the process. This OTP needs to be shared with the agent processing the re-verification. Your finger print will be scanned to complete the Aadhaar number verification.
  3. Is there a date by when the re-verification needs to be complete?

    The Aadhaar based re-verification needs to be completed before 31 March 2018 by all Telecom operators, however to avoid the rush at the last moment, we recommend that you complete your re-verification at the earliest.
  4. Why are we doing Aadhaar based re-verification?

    This re-verification drive is being undertaken as per the instructions received from DoT (Department of Telecommunications), it is mandatory to complete E-KYC (Aadhaar based) re-verification by all Telecom users, hence we need the same to be done for all our customers too.
  5. Do I have to visit a Vodafone Store for re-verification?

    You can visit any Vodafone store, Vodafone Mini store or a nearest retailer to complete the re-verification process.
  6. Will my number get deactivated/barred /suspended if I don’t have an Aadhaar number?

    As per the instructions received from DoT (Department of Telecommunications), it is mandatory for all Telecom operators to complete the E-KYC (Aadhaar based) re-verification before 6th Feb 2018. Therefore we suggest you get your Aadhaar made and then re-verify your Vodafone connection to avoid any inconvenience.
  7. Do I have to get any other documents along with my Aadhaar number to complete the re-verification?

    Not necessary. You just need to come in person with your Aadhaar number and your active sim connection to complete the E-KYC (Aadhaar based) re-verification.
  8. Will my number be deactivated if I do not re-verify with Aadhaar?

    As of now we will not be deactivating your connection as we are seeking further inputs from DOT (Department of Telecommunications). However, we urge you to re-verify your connection with Aadhaar to avoid any inconvenience.
  9. Can I go-ahead with re-verification if my SIM is Lost?

    Re-verification will not work if your SIM is not active or is not in your possession, as there will be an OTP that will be sent on your number as a part of the re-verification process. If your SIM is lost, please get a new SIM card issued and re-verify your connection after for 24 hours of the activation of your new sim card.
  10. What documents should I provide to do re-verification?

    Besides your Aadhaar number and your active sim connection with you in person, no other documents are required for the re-verification..
  11. I have requested for NMNP (National Mobile Number Portability) and my re-verification is already been done, do I have to re-verify again once I’m ported out/in to that operator?

    If you have ported-in via the EKYC paperless activation process, then re-verification is not required. For all other types of activations, re-verification is required.
  12. I stay in Mumbai but I am in Kerala right now. Can I re-verify my connection in Kerala?

    Sorry, we will not be able re-verify your account if you are in another location. The re-verification can be done only in the same circle in which your connection was bought.
  13. My number belongs to Mumbai, but my Aadhaar card has my Kerala address. Can I re-verify my connection in Mumbai?

    We will currently not be able re-verify your account, however we are upgrading our system for you. We should be able to process your re-verification in a short while. Your patience is highly appreciated. Do look out for an SMS from us in this regard
  14. My number belongs to Mumbai, but my Aadhaar card has my Kerala address. Can I re-verify my connection in Kerala?

    Sorry, we will not be able re-verify your account if you are in another location. The re-verification can be done only in the same circle in which your connection was bought.
  15. I have recently moved to a different location, and the address mentioned in my Aadhaar is different, can I still do a re-verification? Also how can I change my address to the current one?

    You can still go ahead with your re-verification. However the address mentioned on your Aadhaar at the time of re-verification will be uploaded as the Permanent address in our systems. Therefore, if you wish to have your permanent address recorded as your new address, we request you to first get your address updated on your Aadhaar before you get your connection re-verified.
  16. I have accidentally deleted the confirmation SMS? What do I do now? Will my connection get re-verified?

    You don’t have to reply on the confirmation SMS if you wish to go ahead with the re-verification. However, if you wish to cancel the re-verification request, you can simply send ‘NO’ to 53993 (toll free), within 24 hours of re-verification.
  17. I don’t have an Aadhaar number, where can I apply for one?

    Below is the link that you can check to know the location of the nearest Aadhaar centre from where you can get your Aadhaar card made.
    https://appointments.uidai.gov.in/
  18. Do I need to have an Aadhaar number?

    It is mandatory to have an Aadhaar number to complete E-KYC (Aadhaar based) re-verification as per instructions received from DoT (Department of Telecommunications). Do keep your Aadhaar number ready, if you don’t have one already, we recommend you get your Aadhaar made and then re-verify your account.
  19. I am using a Vodafone number on my father’s name. He stays abroad and won’t be back at least for 2 years. Can I do re-verification on his behalf?

    Sure, please visit your nearest Vodafone store with the active SIM inserted in a working handset. The SIM card has to be in possession of the user as an OTP will be sent on the number. This OTP needs to be shared with the agent processing the re-verification. Your finger print will be scanned to complete the Aadhaar number verification. Please note that the number will get transferred to the person performing the re-verification
  20. I am an NRI and will be using a Vodafone connection for a few months till my stay in India. I don’t have an Aadhaar card. Do I also have to complete re-verification?

  21. Can ‘All’ Customers verify themselves via the Vodafone Website?

  22. I am a Non Resident Indian but will not be visiting India this year. How can I re-verify my account?

  23. How can Physically Challenged or Differently abled customers re-verify their account?

  24. My relative (Mother/Father,etc..) is a senior citizen and does not have an Aadhaar card, how can  they perform EKYC verification?

  25. Who can be a Trusted Person?

  26. Will the connection get transferred to the Trusted Person?

  27. I want to help a friend re-verify his account. How do I become the Trusted Person?

  28. I am a Trusted Person how do I verify the mobile number for a customer known to me?

  29. I have a Transaction Id but it is not working?

  30. How long is the Transaction id valid for?

  31. For how many connections can I be the trusted person?

  32. Why is the Aadhaar Number of a trusted person needed?

Aadhar Linking with IVR FAQs

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