Mumbai, 27th September, 2013: Vodafone Business Services (VBS), the enterprise arm of Vodafone India, brings International Toll Free Services (ITFS) to meet the need of Indian enterprises to provide a convenient and free method to their customers, business partners and employees travelling abroad - to communicate with them, through an international toll free number. The noteworthy benefit of this service for Indian enterprises would be that billing is done in Indian rupees instead in foreign currency, which is the case when calls are routed through international operators. Besides, Vodafone will be providing this service to multiple countries by eliminating the need for Enterprises to talk to multiple service providers.
Vodafone is all set to tap the potential business opportunities in the INR 70 crore (Source F&S) ITFS market and empower the enterprises across sectors - cater to their international customers, call support centres in India or conference bridges hosted in India. Vodafone will work closely with these enterprises to understand their business needs and provide suitable ITFS number solutions. Vodafone customers can directly avail the Toll Free Number of different countries effortlessly. As an added benefit, customers need not connect with the foreign operators and neither do they have to worry about hauling the call back to India.
Commenting on this announcement, Naveen Chopra, Director, Vodafone Business Services, said, “Having built a robust infrastructure over the last three years, we are now looking at wireline services as a key revenue driver for Vodafone Business Services. Keeping an eye on the increasing mobility need of the business of all size, we have introduced ITFS to facilitate the enterprises in India. Initially we are providing this service in all major countries and going forward we would add more countries.”
ITFS is a part of the wireline suite of offering customized solutions for Indian enterprises, over and above other services offered by Vodafone Business Services under wireline portfolio, which include Private Leased Circuits (National and International), MPLS based Virtual Private Network (VPN), Internet Leased Lines, Office Wireline Voice and Audio Conferencing Services. The bouquet of integrated wireline services for businesses aims to ensure uninterrupted and secured communication and will especially empower Indian enterprises to keep pace with the evolution in digital communication.
Infographic about how the service is delivered to a customer
* VFC = Vodafone Customer
About Vodafone Business Services
Serving the needs of businesses, Vodafone Business Services provides Voice and Data solutions across mobility and wireline platforms. With the advantage of global expertise and experience and the knowledge of local markets, the business is run through the following verticals – Vodafone Global Enterprise (VGE), National Corporate (NC), Small and Medium Enterprise (SME) and the recently created vertical for Government customers. Vodafone Business Services has steadily taken leadership position and is currently providing both mobile and wireline services to global and national businesses equipped with a robust and superior network infrastructure and a 24x7 NOC.
Through a dedicated team of Account Managers and Service Managers, Vodafone Business Services offers a varied range of products and services such as Machine to Machine Solutions, Wireline Data Solutions (MPLS-VPN, Internet Leased Lines, domestic and international Leased Circuits), Office Wireline Voice (E1-DID), Toll Free Services, Conferencing and Collaboration, Application Mobility and Mobile Email & Connectivity Solutions to help enterprises (big and small) to enhance their productivity and efficiency. Vodafone Business Services has won the Frost & Sullivan “Best Enterprise Mobile Service Provider for the Year” award for two consecutive years in 2011 and 2012.
About Vodafone India:
Vodafone India is a member of the Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company has operations across the country serving over 150 million customers. Vodafone India has firmly established a strong position within the Vodafone Group to, becoming the largest subscriber base globally. This journey is a strong testimony of Vodafone’s success in a highly competitive and price sensitive market. Vodafone India in its long-term commitment to India has been providing innovative, customer friendly and reliable products and services by continuously differentiating itself with a strong brand, best quality network, unique distribution and great customer service. For this contribution, the company has been receiving several awards and recognition across different segments.
Vodafone has been receiving several awards and recognition across different segments. The company recently was recognized as one of ‘India’s Best Companies to Work For 2013, an initiative by ET - Great Places to work. In a survey conducted by Nielsen; Vodafone India has been recognized as the ‘Most Likeable Brand’ in the consumer services category. The company also recently won the award for ‘Excellence in Marketing’ for its ‘Internet is fun’ campaign at the ET Telecom Awards 2013. Vodafone was awarded the silver at the prestigious Asian Marketing Effectiveness Awards for its 121 Made for You Campaign. Vodafone India has also been making significant strides with its wide retail presence in the country. The company won the award for innovation in Retail, at International women leadership forum for the concept of Angel (all women) stores across the country. VIL also won the ‘Retailer of the Year’ in the mobile and telecom category at the Asia Retail Congress 2013. Vodafone Business Services has been awarded the “Best Enterprise Service Provider” at the Frost & Sullivan Awards for three consecutive years in 2011, 2012 and 2013.
At Vodafone, sustainability is an integral part of the company’s mission and strategy, shaping the conduct of business every day. Since 2011, in line with its Group philosophy, Vodafone India became the first telecom operator in India to release an annual Corporate Sustainability Report for India – Footprints. Vodafone India was awarded the ‘Green Telecom Company of the Year’ at the Telecom Leadership Awards 2012 by a renowned media group recently and has also been awarded the prestigious “Golden Peacock Award” for corporate social responsibility for 2012 and for Innovation in Product/Service in Telecom category for 2013.
Vodafone Group is one of the world's largest mobile communications companies with over 408 million customers as on June 30, 2013. Vodafone currently has equity interests in over 30 countries across five continents and more than 40 partner networks worldwide. For more information, please visit www.vodafone.com.
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