Awards & Achievements​

We have an extraordinary team of talented and hard-working individuals. Our high employee morale has led to us being recognised as a “Great Place to Work” by industry experts and the media, year on year.

Great Place to Work

 One of the Best Companies
    to Work For in India

 

 

Vodafone India ranked 20th in the LinkedIn Top Attractors 2017 Award- The only telecom service provider to be featured.

 

Brand Leadership

Recognised as one of the Most
    Trusted Brands in India

 

 

Vodafone India amongst the Top 10 Most Trusted Brands in India by Brand Trust Report 2018

 

CIO Choice 2018

   CIO Choice 2018
     Award winner

 

 

Vodafone Business Services recognised as the chosen leader for Telecom Carrier - Leased Lines & Mobile Access ( fourth year in a row).

 

  • Vodafone won two GOLDs at the Sabre Asia Pacific 2018 in recognition for the PR work for the campaign Green Goodbye (eco-friendly immersion of Ganesha) in Telecommunication category and Sabrimala initiative (use of tech to keep children protected at Sabrimala) in “Marketing to Men” category
  • Vodafone won Silver at the PR Awards Asia Pacific 2018 for the PR campaign around “Green Goodbye” – the eco-friendly immersion of Ganesha
  • Vodafone won GOLD at The ABBYs 2018 in recognition of the PR work for the campaign “Green Goodbye”, about the eco-friendly immersion of Ganesha
  • Vodafone Business Services wins Frost and Sullivan ‘Best Enterprise Service Provide - SMB’ award 2016
  • Mobile Connect India Consortium received GSMA’s highest award - the Chairman’s Award at MWC 2016.
    This is to recognize the collective industry level effort by all operators to make Mobile Connect successful in India. Vodafone India together with GSMA led and created an all operator industry consortium in India for a successful Mobile Connect launch.
  • Mobile Connect India Consortium received GSMA’s highest award – the Chairman’s Award at MWC 2016
  • Vodafone Business Services (VBS) recognised as the chosen leader for Telecom Carrier (Leased Lines) and Telecom Carrier (Mobile Access) at CIO CHOICE 2016 awards
  • Vodafone recognised one among the Best Corporate Brands at the ET Best Corporate Brands Summit
  • Voice and Data Telecom Leadership Awards 2015
    Jury award for CTO of the Year to Vishant Vora
  • Marten Pieters recognised as INFOCOM 2014 CEO of the Year by ABP Group in the category of Telecom/Communications. This award is for his exceptional vision, creativity, business acumen and extraordinary contributions to the development of the Indian ICT industry 2014
  • Marten Pieters receives a special recognition award of Excellence at ET Telecom Awards 2014 for his outstanding contribution to the Telecom Industry. Award presented by Shri Ravi Shankar Prasad, Union Minister of IT and Telecom
  • Anthony Thomas, CIO Vodafone receives award for Excellence in Customer Experience at IDC Insights Award 2014
  • Kumar Das, General Counsel, Vodafone India awarded as one of the six In-House Counsel of Distinction in the 2014 Emerging Markets Awards by The Asian Lawyer, sister publication of American Lawyer
  • Vodafone India receives ‘Top MNC for Leaders’ in India 2014 award –study conducted by AON Hewitt in partnership with Economic Times.
  • Vodafone India recognised as the Most Admired Company in Telecom sector
    Fortune India - Hay Group survey 2014 (The research is based on a unique peer ranking methodology, which covered 523 companies across the economy’s 15 key sectors. 443 respondents participated to rank their peers across a scale of ten parameters that included corporate governance, endurance, impact on society, investment value, product/service quality, innovation, quality of leadership, talent development, employee empowerment and business footprint)
  • Vodafone India receives Top MNC for Leaders in India 2014 award - study conducted by AON Hewitt in partnership with Economic Times
  • At Asia Retail Congress 2014, Vodafone India won the award for Retailer of the Year 2014.
  • Recognised as the Most Trusted Brand in Telecom Category and among the Top 20 brands in the country - Brand Trust Report 2014 by Trust Research Advisory
  • Winner of the DSCI / NASSCOM Privacy Leader of the Year 2013 award to Corporate Information Security Team
  • Honorary Fellowship of the IET, London (The Institution of Engineering and Technology) awarded to TV Ramachandran in recognition of his great contribution to mobile telephony in India. Former recipients include N R Narayan Murthy, Ratan Tata among others
  • Winner of IDG India’s CIO magazine’s annual CIO100 award at its 8th edition 2nd time in a row
  • Telecom Operator Awards 2012 by tele.net:
    1) CEO of the Year - Marten Pieters
    2) Most Admired Telecom Operator
    3) Best 3G Service Operator
  • Best 3G operator - tele.net’s 2013 Telecom Operator Award (along with Airtel)
    (Colman Deegan) among CFO India's III Annual CFO100 Roll of for 2012-1013 - Winning Edge in Cost Management (Revenues above Rs 1000 cr) - by the the CFO institute
  • Marketer of the Year (Anuradha Aggarwal)
    Individual Recognition Award at the Indian chapter of the International Advertising Association Leadership Awards 2013.
  • 50 Most Talented Retail Professionals (Ram Iyer)
    Individual Recognition Award at ET Now Awards for Retail Excellence at Asia Retail Congress 2013
  • Retailer of the Year– Mobile and Telecom Service – ET Now Awards for Retail Excellence at Asia Retail Congress 2013
  • Mark of Excellence Award (Marten Pieters)
    GREATEST CORPORATE LEADERS OF INDIA 2013 - (for leading be example, demonstrating thought leadership, inducing desired change, and achieving consistent holistic growth etc.)
  • Telecom Leader for the Year (Vodafone India)
  • FAST Forward recognised as an effective Continuous Improvement and Quality Program - Citation Certificate by Sansei Masaki Imai, the founding chairman of the Global Kaizen Institute
  • TV Ramachandran receives Honorary Fellowship of the IET, London.
  • Vodafone was ranked second in the Service Category at the CII LEAN National Competition 2018 for Business Excellence
  • Voice and Data Young Leadership Awards 2017
    • IoT/Customer Service for Fixed Line IoT Contact Center Transformation
  • ET Telecom Awards 2017 - Mobile Customer Service for First Times Fix
  • Vodafone won the 2016 Best Overall customer Experience award in Telecom category at Quest CX Awards 2016 jointly organised by OneDirect and Twitter
  • Vodafone India recognised with the Gold for Best Consumer Mobile Service for National Mobile Number Portability at the 6th India Digital Awards by Internet and Mobile Association of India (IAMAI)
  • Voice and Data Telecom Leadership Awards 2015:
    Special leadership recognition to:
    • Team Customer Service for Driving Customer Empowerment through Gamification and Self-care via My Vodafone App
    • Vodafone Business Services for Customer Service
  • Vodafone India (Customer Service Team) receives Aegis Graham Bell Award 2014 for Innovation in Mobile Education through Gamefication (award received for Zentian Game used for training employees on mobile internet) 2014
  • Winner of Aegis Graham Bell Awards 2013 for Service Innovation (Low Cost CRM for our Rural Markets - ADVMS and Field Staff) and Innovation in Mobile Learning (Skill Building for Rural Markets, specifically Lal Dukan and field staff done over mobile phones in a virtual classroom environment ) categories - Vodafone India is the only Customer Service Team across Telcos to be recognized for these categories
  • FAST Forward recognised as an effective Continuous Improvement and Quality Program
    Citation Certificate by Sansei Masaki Imai, the founding chairman of the Global Kaizen Institute 2013
  • Vodafone Business Services won CIO choice awards 2018
    • Telecom Carrier (Leased Line - 4th consecutive year)
    • Telecom Carrier (Mobile Access - 4th consecutive year)
    • Internet of Things
    • Telecom Carrier (International Access)
  • Voice and Data Young Leadership Awards 2017
    • IoT/Customer Service for Fixed Line IoT Contact Center Transformation
    • Enterprise services for Optima
    • E/M-Governance for Tamil Nadu State Elections 2016
  • Aegis Graham Bell Awards 2017:
    • Vodafone Business Services for Innovative Marketing Campaign for the Ready Business CampaignAegis Graham Bell Awards 2017
    • Vodafone Business Services for Innovative Marketing Campaign for the Ready Business Campaign
  • Aegis Graham Bell Awards 2017 :
    • Vodafone Business Services for Digital India for supporting the Govt. of Rajasthan’s RajNet project for Digital Citizen Services.Aegis Graham Bell Awards 2017
    • Vodafone Business Services for Digital India for supporting the Govt. of Rajasthan’s RajNet project for Digital Citizen Services
  • Vodafone Business Services voted the CIO Choice 2017 for third year in a row in:
    • Telecom Carrier -- Leased Lines
    • Telecom Carrier -- Mobile Access
  • Voice and Data Telecom Leadership Awards 2016 :
    • The Vodafone IoT Managed Connectivity Platform for the IoT category
    • The Ready Business Survey for the Enterprise Business Services Category
  • Vodafone Business Services wins Frost and Sullivan Best Enterprise Service Provide - SMB award 2016
  • Vodafone Business Services recognised as the chosen leader for Telecom Carrier (Leased Lines) and Telecom Carrier (Mobile Access) at CIO CHOICE 2016 awards
  • Vodafone Business Services recognised for Innovation in M2M Solution at Aegis Graham Bell Awards 2015 for its M2M solution that allows scientists to remotely collect data from Nexleaf’s StoveTrace sensor deployed in clean cooking gas stoves in Uttar Pradesh. This is an initiative by VBS in joint collaboration with TERI and Nexleaf Analytics
  • Vodafone Business Services, in partnership with Ogilvy One Worldwide, won two awards (Gold for our Ready Business campaign and Bronze for Linked Group-Executive Water Cooler) for Effectiveness in the Communications and Utilities category at 2015 DMA Asia ECHO™ Awards
  • Vodafone Business Services wins Frost and Sullivan Best Enterprise Service Provide award 2015 (fifth year in a row)
  • Vodafone Business Services (VBS) recognised as the chosen leader for Telecom Carrier (Leased Lines) and Telecom Carrier (Mobile Access) at CIO CHOICE 2015 awards
  • Vodafone Business Services awarded the Quest Forum with the India Quality award for 2013 at Voice and Data Telecom Leadership Awards 2013
  • Vodafone Business Services Drive into Big League awarded the bronze for best integrated marketing campaign at Effies 2014
  • iCMG - Best Enterprise & IT Architecture in Telecom, Media & Entertainment for Unify: One Company One Process
  • Gold in the Communication and Utilities Category at the DMA ( Direct Marketing Association), Echo India Awards 2013 for Drive Into the Big League - 2 campaign
  • Frost & Sullivan India ICT Awards - Enterprise Mobile Service Provider of the Year (3rd year in a row)
  • Best Design Award for Vodafone Business Services (VBS) Customer Experience Centre to our partner Fitch at the In-store Asia Design Award
  • Vodafone M-Pesa won the Best Corporate/Government Payments Programme at the Emerging Payments Awards 2016 in London for its Departament of Social Welfare initiative
  • Vodafone M-Pesa won the Best Payment Wallet Initiative at the Emerging Payments Awards 2016 in London for it Mobile Wallet
  • Vodafone M-Pesa won the Best Media Innovation - Cinema award for its Bhojpuri movie integration at Emvies 2016
  • Vodafone M-Pesa TV Campaign (featuring Tiwari and Babuji) awarded the Silver Metal at the prestigiousAPAC Advertising Effies Awards 2016
  • Vodafone M-Pesa’s M-Power Activation Program won the Bronze at the RMAI Flame Awards Asia 2016
  • Vodafone M-Pesa was adjudged The Best Mobile Payment Solution in the Global Mobile Money Awards at the GSMA Mobile World Conference in Barcelona 2016 (winner from the 930 entries received across 200 countries)
  • Vodafone M-Pesa recognised by Rajasthan Govt on its partnership with Rajasthan Grameen Aajeevika Vikas Parishad (RGAVP) for empowering the rural women for doing banking transactions from mobile in 2016
  • Vodafone M-Pesa was adjudged ‘The Best Mobile Payment Solution’ in the Global Mobile Money Awards at the GSMA Mobile World Conference in Barcelona 2016 (winner from the 930 entries received across 200 countries!)
  • Voice and Data Telecom Leadership Awards 2015:
    Special leadership recognition to:
    • M-Pesa in Mobile Money category - reach of banking services to rural villages.
  • IVodafone M-Pesa wins award for Inovation in Enabling Digital Financial Inclusion at the CSI Award for Excellence in IT 2014
  • Vodafone M-Pesa recognised as the Most Inclusive Digital Wallet at the BFSI Leadership Summit and Awards 2015 (This is at the back of our various Government initiatives and ability to create an inclusive eco-system and for enabling financial inclusion)
  • Vodafone M-Pesa receives Aegis Graham Bell Award 2014 for Innovation in Mobile Money (for Government subsidiary disbursement solutions)
  • ET Telecom Awards 2017: Industrial IoT for e-KYC
  • Vodafone M-Pesa won the Best Payment Wallet Initiative at the Emerging Payments Awards 2016 in London for it Mobile Wallet.
  • Vodafone M-Pesa won the ‘Best Media Innovation – Cinema’ award for its Bhojpuri movie integration at Emvies 2016.
  • Vodafone SuperNetTM won the Telecom, Internet Services and Technology award at the IndIAA awards (India Chapter of the International Advertising Association)
  • Vodafone M-Pesa’s M-Power Activation Program won the Bronze at the RMAI Flame Awards Asia 2016.
  • Voice and Data Telecom Leadership Awards 2015
    Jury award for CTO of the Year to Vishant VoraVoice and Data Telecom Leadership Awards 2015 (March 2015) Jury award for CTO of the Year to Vishant Vora
  • Vodafone India Technology Planning Infrastructure Team wins the Emerson Cup for second consecutive year in recognition of outstanding and innovative Cooling design for Mobile Telephone Exchange (MTX) solutions in Retrofit - Emerging City category
  • Vodafone India receives Data Security Council of India (DSCI) Privacy Certification
    First Telecom Company in India to receive this recognition (awarded to Delhi circle for its efforts in building a data privacy program and implementing privacy practices to fulfill its commitment towards privacy and protecting personal information of individuals)
  • iCMG – Best Enterprise & IT Architecture in Telecom, Media & Entertainment for Unify : One Company One Process
  • Best Security Innovation in Cloud at the Cloud Advantage awards for the Cyber Security Drill using 3 public cloud providers for attacks spanning 5 continents, 3 shifts (24 hours) / 120+ virtual attack systems defended from India and Global SOC
  • Winner of the DSCI / NASSCOM Privacy Leader of the Year 2013 award to Corporate Information Security Team
  • Recognised among the top 10 Most Admired Marketers – Brand Equity Most Loved Brands
  • Vodafone Sakhi won Black, Gold and 4 Blue Elephants awards at Kyoorius Creative Awards 2018.
  • Vodafone won 5 awards in EFFIES 2018
    • 2 Silver and 3 Bronze for Asha Bala, #MakeMostofNow,#LookUp and #FarmerBnB
  • Recognised as the Top 10 Most Trusted Brands in the country - Brand Trust Report 2018 by Trust Research Advisory
  • Voice and Data Young Leadership Awards 2017
    • Marketing Services for #LookUp campaign
  • Awarded India's No 1 telecom brand in 2017 by International Brand Corporation USA
  • Vodafone wins Gold for #MakeMostOfNow at the IndIAA 2017 awards (India Chapter of the International Advertising Association)
  • Client of The Year award at the EMVIES 2017, with wins across diverse categories from Activation & Media Planning to Digital.
  • Flame Awards Asia 2017 for #Saluteourfarmers campaign:
    • Silver for the Best Farmer Connect initiative
    • Bronze for the Best use of Social Media
  • Aegis Graham Bell Awards 2017:
    Vodafone Business Services for Innovative Marketing Campaign for the Ready Business Campaign
  • IAA Olive Crown Awards for excellence in Green Marketing 2017
    • Green Brand of the Year
    • OOH for Rain Water Harvesting Bill Boards and Air Purifying Bus Shelter
    • Campaign of the year for – M-Pesa activation in Gujarat and Rain Water Harvesting in MnG
  • Vodafone’s  Super Dad judged the Best Commercial of 2016 by NDTV All About Ads
  • SuperNet #BeSuper campaign won the best campaign for the year in the Telecom/IT/Ecomm/Apps section at the India Awards organized by the Indian Chapter of the International Advertising Association
  • Vodafone M-Pesa won the Best Media Innovation
    Cinema award for its Bhojpuri movie integration at Emvies 2016
  • Vodafone SuperNetTM won the Telecom, Internet Services and Technology award at the IndIAA awards (India Chapter of the International Advertising Association).
  • Vodafone M-Pesa TV Campaign (featuring Tiwari and Babuji) awarded the Silver Medal at the prestigious APAC Advertising Effies Awards 2016
  • Vodafone M-Pesa’s M-Power Activation Program won the Bronze at the RMAI Flame Awards Asia 2016.
  • Vodafone India Speed is Good campaign won the Best Marketing Campaign of the Year in Telecom & IT at the IndIAA Awards 2015
  • Vodafone India won the Client of the Year award with 9 awards across different categories at the Big Bang Awards 2015 instituted by Ad Club Bangalore
  • Vodafone Business Services, in partnership with Ogilvy One Worldwide, won two awards (Gold for our Ready Business campaign and Bronze for Linked Group-Executive Water Cooler) for Effectiveness in the Communications and Utilities category at 2015 DMA Asia ECHO™ Awards
  • Voice and Data Telecom Leadership Awards 2015:
    Special leadership recognition to: Vodafone RED for marketing
  • Voice and Data Telecom Leadership Awards 2015:
    • Special leadership recognition to:
    • Vodafone RED for marketing
  • Vodafone is India’s Most Admired Marketer
    Recognised by Economic Times - Brand Equity Agency Reckoner Study 2014
  • Ogilvy One won DMAI Award for Marketing Effectiveness for Vodafone Foundation's World of Difference 2014 campaign in the non-profit category (Bronze)
  • Among the Top 20 Most Admired Brands in 2013 – Survey by Economic Times Brand Equity (Dec 2013) - (Ranked No 19 – moved from No 30 in 2012)
  • Winner of Global ET Telecom Awards 2013
    Excellence in Marketing for Internet is Fun (Zumi Zumi campaign)
  • Among the top 100 online influencers in India
    MSL Group research Aug 2013 Report is by Gaurav Mishra, Asia VP of Insights, Innovation & Social at MSL Group. MSL is Publicis’ strategic comms & engagement agency at the APAC level. Vodafone is one of the 4 brands, the others are NDTV, MTV & Cricinfo (i.e. all content publishers).
  • Asian Marketing Effectiveness Awards 2013 held at Shanghai Won Silver for Vodafone 121 Made for You campaign in the Financial Services, Commercial Public Services & Business Products and Services category 2013. (This is the highest award won by an Indian company, the only one from Telecom in the category and the highest metal given in the category)
  • India’s most likeable brand in telecom operator category
    Nielsen’s first consumer ranking survey 2013
  • Great Place to Work® Institute in India in partnership with The Economic Times Study recognised Vodafone the top 15 ‘India’s Best Companies to Work For 2018.
  • Recognised as Aon Best Employer in India for 2018
  • Businessworld HR EXCELLENCE AWARDS 2017
    • Won Excellence in Compensation and benefits
    • Excellence in Talent Acquisition
    • Best HR Team Of The Year (Jury's choice)
  • Awarded 'IISSM Industrial Sector Safety Award 2017 in Telecom Sector' for outstanding performance in industrial safety & promoting safe work environment during the IISSM Global Conclave 2017
  • Vodafone India ranked 20th in the LinkedIn Top Attractors 2017 Award - The only telecom service provider to be featured.
  • Vodafone India recognised among the Top 20 (no 19) at Business Today Best Companies to Work for Awards - survey conducted by Peoplestrong and naukri.com (Feb 2016) - this jury based award is presented to companies for creating excellence in leadership development, capability and skilling, employee engagement and well-being
  • Vodafone India recognised among the Top 20 (no 19) at ‘Business Today Best Companies to Work for Awards’
  • Vodafone M-Pesa recognised by Rajasthan Govt. on its partnership with Rajasthan Grameen Aajeevika Vikas Parishad (RGAVP) for empowering the rural women for doing banking transactions from mobile
  • Great Place to Work® Institute in India in partnership with The Economic Times Study
    Vodafone India recognized as one of India’s Best Companies to Work For 2015 :
    • Ranked 1st in Best Company in Telecommunications Industry (second year in a row)
    • Ranked 4th Best Company in Large Organisations (more than 10,000 employees)
    • Ranked 26th overall - among the Top 20 Companies in India (Rank 1 - RMSI)
  • Ashok Ramchandran conferred with Seasoned HR Professional Award by National HRD Network at the NHRDN National Conference, Mumbai (Nov 21, 2014) - this prestigious Award is conferred once in two years in recognition of significant contributions to Professional Management & Human Resources Management in particular
  • Vodafone India received Award for Excellence in Talent Management (exemplary work ethic & HR practices) at Economic Times HR Excellence Summit
  • Vodafone India received Award for Excellence in Talent Management (exemplary work ethic & HR practices) at Economic Times HR Excellence Summit.
  • Great Place to Work® Institute in India in partnership with The Economic Times Study
    Vodafone India recognized as one of India’s Best Companies to Work For 2014:
    • Ranked 1st in Best Company in Telecommunications Industry
    • Ranked 2nd Best Company in Large Organisations (more than 10,000 employees)
    • Ranked 18th overall - among the Top 20 Companies in India (Rank 1 - Google)
  • Ranked 18th overall - among the Top 20 Companies in India
  • Ranked 2nd Best Company in Large Organisations (more than 10,000 employees)
  • Great Place to Work® Institute in India in partnership with The Economic Times Study
    Vodafone India recognized as one of India’s Best Companies To Work For 2013:
    • Ranked 2nd in Best Company in Telecommunications Industry (Rank 1 this year went to Idea Cellular)
    • Ranked 4th in Best Company in Large Organisations (more than 10,000 employees) - (Ranks 1, 2 & 3 went to NTPC, Taj Hotels, HDFC Standard Life Insurance)
    • Ranked 24th among the Top 100 Companies in India (Rank 1 - Google) 68
  • Best company to work in study conducted by The Economic Times and Great Place to Work Institute
  • Voice and Data Young Leadership Awards 2017
    • CSR for Farmer B&B initiative
  • Aegis Graham Bell Awards 2017
    • Vodafone Service Delivery Team won Skilling India for the Rural Call Centre Initiative
    • Vodafone Business Services for Digital India for supporting the Govt. of Rajasthan’s RajNet project for Digital Citizen Services
  • ET Telecom Awards 2017
    • Use of Mobile Telecom for Social Good for IAP HealthPhone Poshan project
  • Vodafone M-Pesa won the Best Corporate/Government Payments Programme at the Emerging Payments Awards in London for its Department of Social Welfare initiative in 2016
  • Vodafone M-Pesa won the Best Corporate/Government Payments Programme at the Emerging Payments Awards 2016 in London for its Department of Social Welfare initiative.
  • Vodafone won the 2016 Best Overall customer Experience award in Telecom category at Quest CX Awards 2016 jointly organised by OneDirect and Twitter
  • Vodafone India recognised with the Gold for Best Consumer Mobile Service for National Mobile Number Portability at the 6th India Digital Awards by Internet and Mobile Association of India (IAMAI)
  • Vodafone M-Pesa recognised by Haryana Govt. for enabling the government mission of Thari Pension Thare Pass in remote rural villages in Haryana 2016
  • Voice and Data Telecom Leadership Awards 2015:
    Special leadership recognition to:
    • Team Customer Service for Driving Customer Empowerment through Gamification and Self-care via My Vodafone App
    • Vodafone Business Services for Customer Service
  • Vodafone M-Pesa wins award for Innovation in Enabling Digital Financial Inclusion at the CSI Award for Excellence in IT 2014
  • Vodafone India (Customer Service Team) receives Aegis Graham Bell Award 2014 for Innovation in Mobile Education through Gamefication (award received for Zentian Game used for training employees on mobile internet) 2014
  • Winner of Aegis Graham Bell Awards 2013 for Service Innovation (Low Cost CRM for our Rural Markets - ADVMS and Field Staff) and Innovation in Mobile Learning (Skill Building for Rural Markets, specifically Lal Dukan and field staff done over mobile phones in a virtual classroom environment ) categories - Vodafone India is the only Customer Service Team across Telcos to be recognized for these categories
  • Winner of Golden Peacock Occupational Health & Safety Award for the year 2013
  • Green company of the Year award at Telefocus 9th Annual National Telecom Seminar by Amity University, New Delhi 2013
  • Golden Peacock Innovative Product / Service Award for the year 2012 (for e-Mamta - Mother and Child Tracking System)
  • FAST Forward recognised as an effective Continuous Improvement and Quality Program
    Citation Certificate by Sansei Masaki Imai, the founding chairman of the Global Kaizen Institute 2013