Step-by-step procedure:
Step 1: Call 53333 (toll free)
Step 2: Press '4' to select DTH TV Recharge
Step 3: Select '2' to recharge your TATA Sky account
Step 4:Enter your subscriber ID
Step 5:Once done, enter the payment amount and select a payment option (credit card only)
Step 6:Enter your credit card details
Step 7:After the transaction is over, you’ll receive a payment confirmation SMS on your Vodafone mobile phone.
FAQs
1. What is Tata Sky? What services do they provide?
Incorporated in 2004, Tata Sky is a JV between the TATA Group and Sky Group. Tata Sky DTH endeavors to offer Indian viewers a world-class television viewing experience through its satellite television service.
2. What is the Tata Sky Service about on Vodafone M-Shop? / How does one pay for recharging an account?
Through Vodafone M-Shop a customer can recharge his Tata Sky connections via his credit card by entering his Subscriber ID & the amount he wishes to pay.
3. How will a customer know what his balance is & that his payment is due?
Tata Sky subscribers can check their balance and due date by sending ‘BD’ to 56633 (Rs3/SMS). In addition, the subscriber will be sent reminder Alerts to his/her Digicomp as the due date approaches.
4. After making a payment on M-Shop how will the customer know that the payment has reached Tata Sky?
The Tata Sky subscriber will be sent a confirmatory SMS and an Alert to the Tata Sky Digicomp.
5. What is the payment posting TAT at Tata Sky?
Immediate.
6. What are the maximum and minimum recharge values?
Minimum recharge is Rs200 and Maximum is Rs9999.
7. What happens in case customer makes an excess payment of Rs5000 instead of Rs500 by mistake? Is there a refund process at TATA SKY’s end?
The customer needs to call the Tata Sky helpline for assistance in this regard.
8. What happens in case customer makes a payment for a wrong Subscriber ID by mistake?
The customer needs to call the Tata Sky helpline for assistance in this regard.
9.What happens in a case, where a customer has made a payment but does not receive the recharge?
The customer needs to call the Tata Sky helpline for assistance in this regard.
10. Is the recharge flexible or does one have to recharge by a specific value?
It is flexible but amount in decimals (paisa) is not accepted.
11. In case the TATA SKY account is suspended will it get auto activated once M-Shop payment is posted?
Yes.
12. Are deactivated customers allowed to recharge using M-Shop?
Deactivated subscribers too should be allowed to recharge using M-Shop.
13. Is there any limit on the cumulative amount of TATA SKY payments I can make in a month? For eg, can I make 3 payments of Rs5000 for 1 Subscriber ID in a month?
There is no such limit. Customer can pay any number of times that he chooses.
14. Is there any limit on the number of Tata Sky payments I can make from my mobile number in a month?
There is no such limit.
15. Is there any limit on the number of Taka Sky payments I can make from one credit card in a month?
There is no such limit.
16. What are the Tata Sky helpline numbers?
From MTNL/BSNL lines: 1860 425 6633
From other lines:
Western India: 020 6600 6633
Northern India: 0172 6600 663
Southern & Eastern India: 040 6600 6633
Delhi: 011 6000 6633
Mumbai: 022 6000 6633
Kolkatta: 033 6000 6633
Chennai: 044 6000 6633
Bangalore: 080 6000 6633