Pay Utility bills



Queuing up or logging on to the Internet to pay your utility bills are things of the past. Now you can pay them with your Vodafone mobile phone anytime, anywhere. Call 53333 (toll free) from your Vodafone mobile phone. Or sms MSHOP to 53333. It’s quick & secure.


By IVR


Step-by-step procedure:

Step 1: Call 53333 (toll free)

Step 2: Select '5' for Utility Bill Payments

Step 3: Choose your electricity company

Step 4: Enter your customer account number

Step 5:Listen to your outstanding amount

Step 6:Enter your credit card details

Step 7:Enter your credit card details and pay

Step 8:After the transaction has been completed, you’ll hear a confirmation message, while you are on the call You will also receive an SMS confirming your payment.



By M-Shop application
  • Log into the M-Shop application
  • Select the Utility Bill Pay menu option
  • Enter the Vodafone mobile phone number
  • Enter the amount
  • Enter your credit card details

All successful transactions will receive an SMS from Vodafone. The payment will be updated within 4 hours.

Download Vodafone M-Shop
Enter your Vodafone mobile number and we will send you a free text with the link to download the M-Shop application on your phone.
Submit

Note- Your details will not be stored or used for marketing purposes. Find out for more about mobile internet costs

FAQs


1. Which companies can customers make payments for?


We have tied up with Billdesk to currently allow payments for the below 6 Billers. We will add more billers like Tata AIG Insurance, Tata Indicom, Airtel Mobile etc in the near future.

# Biller Name Brief about services offeredCity/State Operational Helpline Nos. Days Operational, Timings Min & Max Payment Allowed Payment Mode Payment Posting TAT
1 BSES Rajdhani * Electricity service New Delhi 011-399 99 707 No limit CREDIT CARD 96 hours
2 BSES Yamuna * Electricity service New Delhi011-399 99 808 No limit CREDIT CARD 96 hours
3 Reliance Energy * Electricity service Mumbai 022 - 30303030 No limit CREDIT CARD 96 hours

2. Full form of some abbreviations


# Biller Name Abbreviation / Term Full Form/ Meaning
1 BSES Rajdhani CA/ CRN No. Customer Account Number/ Customer Relationship Number
      BSES Bombay Suburban Electric Supply
2 BSES Yamuna CA/ CRN No. Customer Account Number/ Customer Relationship Number

3. After making a payment on M-Shop how will the customer know that the payment has reached the Biller?


Customer will receive an SMS notification from the biller on the mobile number registered with the biller within 96 hours from the time of payment. The credit of the amount paid will also appear in his next bill.


4. What happens in case customer makes an excess payment of Rs5000 instead of Rs500 by mistake? Is there a refund process at the Billers end?


The customer will have to get in touch with the biller for such cases. The billers won't refund the money to the customer but will carry forward the excess payment made as credit in the customer's account.


5. In case my services are deactivated will it get auto activated once M-Shop payment is posted?


Services will get auto activated subject to successful posting of payment in the biller's billing system.


6. Are customers whose services are deactivated allowed to recharge using M-Shop?


No.


7. Is there any limit on the cumulative amount of utility bill payments I can make in a month? For eg, can I make 3 payments of Rs5000 for 1 Consumer ID in a month?


There are no such limits.


8. Is there any limit on the number of utility bill payments I can make from my mobile number for 1 biller in a month?


There are no such limits.


9. Is there any limit on the number of utility bill payments I can make from one credit card in a month?


There are no such limits.


FAQ´s for M-Shop application

1. Which companies can customers make payments for?


We have tied up with Billdesk to currently allow payments for the below 4 Billers. We will add more billers in the near future.

# Biller Name Services offered Biller Type Helpline Nos. Payment Posting TAT
1 TATA AIG LIFE INSURANCE CO LTD Insurance Biller 1800-11-9966 (toll free) 96 hours
2 MAX NEW YORK LIFE INSURANCE CO LTD Insurance Biller 1800-180-5577 1800-200-5577 (toll free) 96 hours
3 METLIFE INSURANCE CO LTD Insurance Payee 1800-425-6969 (toll free) 96 hours

2. What is the turnaround time for registration of a Biller on M-Shop?


Registration of a biller takes 96 hours


3. Is there any limit to the numbers of Billers I can register on Vodafone M-Shop?


No there is no such limit


4. How soon will the bills details be populated for billers registered by the customer?


When the bill gets generated, a notification SMS will be sent to the customer & the bill details will be available for the customer to make his payments via M-Shop


5. What is the maximum and minimum amount I can pay bills for?


For Insurance billers, the payment amount will be equivalent to the premium amount payable.


6. After making a payment on M-Shop how will the I know that the payment has reached the Biller?

You will receive an SMS notification from the biller on the mobile number registered with the biller within 96 hours from the time of payment. The credit of the amount paid will also appear in his next bill. In case of certain billers like Insurance companies, a letter or receipt may also be sent to the customer


7. What happens in case I make an excess payment of Rs5000 instead of Rs500 by mistake? Is there a refund process at the Billers end?


You will have to get in touch with the biller for such cases. Any refund is completely at the biller’s discretion. Vodafone M-Shop is simply a convenient mode to pay the biller.


8. What happens in case I make a payment for a wrong Consumer ID by mistake?


You will have to get in touch with his biller immediately. Each biller has a set process to rectify such input errors committed by the customer.


9.In case my services are deactivated will it get auto activated once M-Shop payment is posted?


Services will get auto activated subject to successful posting of payment in the biller's billing system.


10.Is there any limit on the cumulative amount of utility bill payments I can make in a month?


E.g. Can I make 3 payments of Rs5000 for 1 Consumer ID in a month? The amount paid should be equivalent to the premium amount payable against a policy number. There are no limits on volume or velocity of transactions.


11.Is there any limit on the number of utility bill payments I can make from my mobile number for 1 biller in a month?


There are no such limits.


12.Is there any limit on the number of utility bill payments I can make from one credit card in a month?


There are no such limits.
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Prepaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for any continuous period of 60 days. No refund would be given for any unused talk time balance and validity of the card. Number will be unusable post disconnection.
  • Customer with lifetime validity needs to do mandatorily recharge with Rs.200 cumulative in 180 days to avoid disconnection.
Postpaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for 1st 2 bill cycles post activation date.