1. What is Big Flix? What services do they provide?
BIGFlix is India's largest DVD Library service provider with a library of over twenty thousand titles in DVDs and VCDs which are delivered home, free of charge. One has to become a member of this library on payment of membership fee and applicable refundable deposit.
2. In which cities is Big Flix Present?
They are functional in 9 cities in India viz Ahmedabad & Gandhinagar, Bangalore, Chandigarh, Chennai, Delhi NCR, Hyderabad, Kolkata, Mumbai and Pune.
3. Which languages are the movies available in?
Big Flix have movie titles in all major Indian languages, regional languages and some international languages including Japanese, French, Swedish and Spanish.
4. What are the Big Flix helpline numbers?
39885454 for Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai and Pune.
3988545 for Chandigarh
Operational Timings: 10:00 am and 7:00 pm, 7 days a week. The helpline numbers are not toll free, but they are local calls
Alternatively, you can visit the nearest store or send an email to
ccare@bigflix.com
5. After making a payment on M-Shop how will the customer know that the payment has reached Big Flix?
The customer will receive a confirmatory SMS and Email on the mobile number and email ID registered on the account.
6. What is the payment posting TAT at Big Flix?
Normally, the payment posts instantly on the account. Sometimes there could be a delay due to network traffic.
7. Can I cancel the subscription/ renewal after it is placed? How will I get my refund & what is the TAT for the same?
Subscription fee once paid, cannot be cancelled or refunded. Cancellation on membership will only allow for refund of applicable refundable deposit fee.
You need to request a cancellation by accessing your account online, at
www.bigflix.com. Alternatively, you can visit the nearest store, or call the BIGFlix Customer Care at
39885454 (
3988545 for Chandigarh and Indore) between 10:00 am and 7:00 pm
The refund process normally is completed within 4 business days of your submitting the request to cancel.
8. What happens in case customer makes a payment for a wrong plan by mistake & wants to change it?
You need to then get in touch with BIGFlix Customer Services between 10:00 am and 7:00 pm. Alternatively, you can visit the nearest store or send an email to
ccare@bigflix.com
Please avoid delaying contacting customer care, as the later it gets, the more difficult it gets to take corrective action.
9. What happens in a case, where a customer has made a payment but does not receive the movies?
There could be number reasons for this. The most common ones are the payment was not successful or received. Check your BIGFlix account online to confirm if the account is in "Active" status.
Also check with your bank to confirm if the transaction is completed and successful. In case the transaction is not successful, please call BIGFlix Customer Services to arrange for alternate payment or a repeat attempt.
There aren’t enough movies in the queue. The payment might have been received and successfully posted on the account. However, if there are no movies on the queue, or if all the movies existing in the queue not in "Available" status, then the customer has to add more movies to the queue before delivery starts again. Customer needs to check if there are any previous movies lying with him (in case of a renewal) that need to be returned or if he needs to generate a Pick disk request. Without a "pick disk" request, the next movie will not be delivered.
Finally, to check if the account is in "Stop Home delivery" status. In which case, the customer needs to access his account and click on "Resume delivery" to resume delivery.
10. Is there any limit on the number of Big Flix subscriptions/ renewals I can pay for from my mobile number in a month?
There is no limit to the number of accounts that can be renewed from any mobile or phone number. As long as the correct account number is selected, one can repeatedly renew each account.
11. Is there any limit on the number of Big Flix subscriptions/ renewals I can pay for from one credit card in a month?
There is no limit set by Big Flix to the number of transaction that can done from the same credit card for payments towards Big Flix.
12. How can I choose which movies I want to see/ or view list of available movies?
The BIGFlix library is available online, on
www.bigflix.com
Once your account is created and activated, you can access your account using your login ID (which is the email on the account or membership ID and the password) and view the library.
You then add the titles that you want to see to your queue.
Once a title is added to your queue, you view your queue in a separate screen. Here, you will be able to view the availability status of each title.
The priority listing of the titles enables a greater likely hood of those titles being delivered.
We also have the “Reserve Now” feature which enables at least one title being assuredly delivered to you.
Your queue is also available on the GPRS application or wap site on your mobile phone.
13. What is the movie delivery TAT from the time I place the order for a specific movie?
Each new delivery is made on the next business day after you place a disc pick request.
You can place a pick request by midnight every night. This may be extended to 2:30 am every morning.
14. What is the TAT in which the Big Flix representative will contact me after making my payment?
In case of new subscription the Big Flix representative will contact the customer within 48 hours to complete the customer registration process & capture his contact details
15. How many movies can I take in a day in the unlimited plan?
We deliver once every business day.
In case you need to rent more titles the same day, you can visit the BIGFlix store nearest to you and exchange your discs from there. This can be done as many times as you like, within the store’s operational hours.
16. How do customers complain about bad disc quality, late delivery or non delivery of the movie?
Customers can contact the Customer Care centre for reporting all complaints.