Can I use my Vodafone mobile phone abroad?
Yes, you can use your Vodafone phone number abroad subject to the availability of the tie-up with the local network.
How many types of roaming services are available?
There are 3 types of roaming services.
- National Roaming
- Basic International Roaming
- International Roaming
How much do I need to pay while roaming within India?
Roaming rental charges are not applicable if you roam within India.
How do I activate National Roaming on my Vodafone mobile phone?
You can activate National Roaming by sending ACT NR as an sms to 111 (toll free) or by dialling 111(for Postpaid).
Prepaid is pre-activated
with National roaming.
What are the National Roaming charges?
To know the details about National Roaming call charges, sms ROAM INDIA to 56789
How can I contact Customer Care while roaming within India?
You can dial the call centre number for your region on your Vodafone mobile phone or any landline. Roaming call charges will be applicable.
Will all my incoming messages be charged while roaming in India?
No, all incoming sms will be toll free while roaming nationally.
Do I need to pay any security deposit for using National Roaming?
Based on the discretion of Vodafone credit services, you’ll have to pay security deposit. sms ACT NR to 111 (toll free) to activate the service and to confirm your amount.
How do I subscribe for International Roaming?
You can activate roaming in the following ways:
- Visit My Vodafone and subscribe online
- Call 111 (toll free) from your Vodafone mobile phone
- Postpaid users can sms ACT IR to 111 (toll free)
Do I require a special kind of handset while roaming internationally?
Yes, you require the tri band handset while roaming internationally in certain countries.
Can I call Customer Care while roaming internationally?
Yes, you can call Customer Care while roaming internationally. International Roaming charges will be applicable.
What are the international roaming call charges?
sms ROAM <country name> to 56789 and get all the details on charges and tie-ups.
What are the charges for using GPRS internationally?
You will be charged Rs 5.50/10KB. Some operators may charge for PDP sessions as well.
What is a PDP session?
PDP is Packet Data protocol. When you want to use GPRS, your mobile will first attach to a GPRS enabled network in the country you are
roaming and then your mobile will automatically activate a “PDP context”. PDP context is essential for the visited network to authenticate you
as a valid GPRS user. Some operators may charge for PDP context. We recommend that you switch off GPRS after you have finished to avoid
any additional charges.
Why am I billed for roaming even when I have not visited any roaming location in the last billing period?
Roaming usages are billed as per data received from the destination Roaming Operator.
In case of delay in receiving of such data files, usages made in a particular bill period may reflect in succeeding bill period.
How are the incoming international roaming charges reflected in the bill?
OR
Why am I billed twice for a single incoming call?
Every Roaming incoming call charge is divided into 2 components, viz: Roaming Incoming (billed by Roaming Operator) & Roaming Call Forward (billed by Home Operator)
The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider, hence one needs to refer to the numbers mentioned under Roaming Call Forward heading in the bill, in case complete number is not reflecting under roaming incoming.
How are usages on Vodafone Mobile Connect billed?
Usage on Vodafone Mobile Connect is billed on successful transfer of data packets. Data transfer depends upon the density of the web pages surfed across during web sessions.
What are the possible reasons for frequent transfer of data?
OR
In case I’m not using VMC, what are the possible circumstances where I might be billed for data usage?
Usage on Vodafone Mobile Connect is billed on successful transfer of data packets.
Possible Reasons for Frequent Data Transfer are as follows:
a) There are certain applications which when downloaded keeps on retrieving data from the server at frequent time interval. Applications
such as Weather Update, Stock Update..etc. This minimal data transfer leads to frequent billing of 10p/10kb.
b) In case correct procedure of logging out from surfing session is not followed, connectivity with the server does not get terminated, hence leading to data transfer at frequent time interval. Hence it is advisable to log-out properly before terminating a session
c) Handset setting such as to disabling auto log-in feature & selection of proper APN to be checked.
Is in built free usage applicable in international roaming?
Any in built free data usage will NOT be applicable while on International roaming. Usage is charged as per applicable rates except for special roaming packages (subject to availability)
Will my Vodafone Live & Vodafone Mobile Connect usage be discounted under BlackBerry freebies?
No, surfing via Vodafone Live & Vodafone Mobile Connect shall be billed as per standard rates.
Will I be billed for Vodafone Live or Vodafone Mobile Connect if I’m using BlackBerry service?
Transfer of data depends on the APN selected in handset. Also note that for sites which involve live streaming, viz, YouTube, Viggo, Vu Clip etc, data routing will take place through Vodafone Live APN and not through Blackberry APN, as Blackberry does not support Real Time Streaming Protocol (RTSP), which is required to access sites involving live streaming**
Which operators charge for PDP sessions?
|
Country
|
Operator
|
| Argentina |
Telecom Personal |
| Brazil |
Brazil Telecom |
| Finland |
DNA |
| France |
Orange |
| Hungary |
Magyar |
| Italy |
H3G |
| Italy |
TIM |
| Paraguay |
Hola |
| Paraguay |
Telecel |
| San Marino |
SMT |
| UAE |
Etisalat |
will PDP charges appear on my bill?
PDP charges will appear on your bill against 0 KB.