Got a question? No problem - we're here to help. To make things easier, we've put together a list of commonly asked questions and their answers here. To check if you can find a solution, choose a category:
Can I block my Vodafone mobile phone if I've lost the SIM card?
Handset blocking is a device specific feature. This is only possible if your device has any software / application to do so. We as your service provider would be unable to block your device.You can block your Vodafone mobile SIM by informing Customer Care on 111 or call 9820098200 from landline.
How do I get a replacement SIM card?
You can collect the replacement SIM card at your nearest Vodafone Store or Vodafone Mini Store by submitting photo id proof and address proof.*
You can also call Customer care on 111 or 9820098200 and ask for a replacement SIM card. The duplicate SIM card will be couriered to your billing address within 24 hours.
*Bring an original photo ID proof and address proof with you when visiting a store to collect your replacement SIM card.
**Not available in all circles ( not available in Rajasthan also).
Will all my old services be retained in my new SIM card?
Yes, all your services will be retained in the new SIM card.
Can I retain my old contact list and SMS in my new SIM card?
Sorry! We don't have a backup of your contacts list.
How long does it take to block my number after I place the request with Customer Care?
Your Vodafone mobile number will get temporarily blocked within 2 hours.
Is there any extra charge for blocking my Vodafone number?
No, there is no extra charge for getting your Vodafone number blocked.
Do I need to pay any extra charges for getting a duplicate SIM card?
Yes, one needs to pay Rs.25 to get a duplicate SIM card.