Support

Got a question? No problem - we're here to help. To make things easier, we've put together a list of commonly asked questions and their answers here.


Callertunes

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Activation and Deactivation

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How do I activate Callertunes on my mobile?

If you are a Postpaid customer, sms ACT CT to 111 (toll free).

If you are a Prepaid customer, sms ACT CT to 144 (toll free).

For activating through a call, call 56789 (@ Rs6 / min) and say "Callertunes".

The process for copy the caller tune has been changed now customer need to press * then 9 for copy the caller tune and customer can copy the caller tune not only from VODAFONE but also from TATA DOCOMO, AIRCEL, AIRTEL and IDEA

Once the service is activated, a default Callertune will be set for you.

Will I get any sms confirmation when I activate this service?

Yes, if you activate the service through sms. You’ll get an sms confirming the receipt of your request.

No, if you activate by calling 56789. Your request will be confirmed over the phone itself, while you’re on the call.

If the Callertune service is already activated, then you’ll get a message confirming the same.

How do I deactivate the service?

For deactivation of caller tune in postpaid send sms CAN CT to 111 and for prepaid CAN CT to 144.


Note – Vodafone customers from Delhi on a Postpaid connection can also deactivate by sending sms CAN CT to 111 / 144 (toll free) or Call on 22622 (toll free)

Charges

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How much will I be charged for this service?

You’ll be charged Rs 30 per month. (song selection charges of Rs. 15/ 90 days.) (it’s the same for both Postpaid & Prepaid users)

How do I get a list of available Callertunes? And how do I choose a tune?

You can view a full list of available Callertunes, category-wise, by click here

You can also call 56789 (@ Rs6 / min) from your Vodafone mobile phone and ask for a specific category (for example, Bollywood, Punjabi, or Devotional).

In case you do not select any tune, a default tune will be played.

Or

You can simply sms or to 55655 (toll free) to get a list of songs. Choose your Callertune from the list to set it.

More on Callertunes

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How many Callertunes can I subscribe to simultaneously?

You can call 56789 (@ Rs6 / min) and subscribe to unlimited Callertunes. You get 3 tunes free, and the rest at Rs15 per tune.

Is there any validity for the tune I select?

Yes, the tune is valid for 90 days. After which, you will be charged Rs15 per tune.

Can I set a Callertune in my own voice?

Yes, you can record & set a Callertune in your own voice by calling on 567910 and follow the instructions. Call charges Rs 6/ Min and Rs 15 Song selection charges.

Are there any handset compatibility issues for this service?

No, there are no handset compatibility issues. Callertunes work on any handset model & make. And anyone calling you from a landline or mobile phone will be able to listen to the Callertune, so long as you have subscribed to the service.

Do I get this service while roaming?

Yes, but it depends on the network in the place you’re visiting.

Do I get this service while I’m on international roaming?

Yes, but it depends on the network in the place you’re visiting.

What happens in case of call waiting, can the caller hear my Callertune?

No, the call waiting prompt plays when the call is in waiting.

If my card is suspended and then reactivated, will I have to re-subscribe to Callertunes?

No, Callertunes will stay active.

If I change my number will my Callertune remain the same?

No, you do not need to re-subscribe. Your Callertune will stay active.

If I switch to a Prepaid connection, will my Callertune subscription continue?

No, you will have to re-subscribe.

My connection is suspended; what will the person who is dialling hear?

The person calling will hear a message saying that the number is temporarily not activated.

Is it applicable for calls from landline also?

Yes. Anyone calling you from any destination will hear your chosen Callertune instead of tring tring.


Latest Callertunes

Prepaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for any continuous period of 60 days. No refund would be given for any unused talk time balance and validity of the card. Number will be unusable post disconnection.
  • Customer with lifetime validity needs to do mandatorily recharge with Rs.200 cumulative in 180 days to avoid disconnection.
Postpaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for 1st 2 bill cycles post activation date.