Warning – fraudulent communications

Vodafone is aware that fraudulent communications, especially emails & SMS, are being sent to members of the public, purporting to be official correspondence from, or on behalf of, Vodafone, using the Vodafone name and/or brand.

Frequently, these unsolicited communications claim to offer business opportunities, employment within Vodafone, or indicate that the recipient has won a competition or lottery.

Vodafone has not authorized, and is not responsible for, these communications. Vodafone advises members of the public to exercise caution with any request to provide any personal or confidential information. Also exercise utmost caution in case of any fraudulent SMS communication requiring you to call any number as most often these numbers may be International numbers attracting ISD call/ SMS rates.

It has come to light that few subscribers are being targeted under the pretext of winning lotteries or prize through calls / SMS claiming to be from representatives of Vodafone or other reputed organizations. These are attempts to lure you into making high value calls or revealing your personal information or to pay a ‘commission’ to claim your winnings. Please exercise due care and caution while responding to such calls / SMS, as they DO NOT represent Vodafone. Vodafone will not be liable / responsible for any consequences whatsoever.

Disclaimer: Please do not call any unidentified international number as it may result in higher call charges.


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Prepaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for any continuous period of 60 days. No refund would be given for any unused talk time balance and validity of the card. Number will be unusable post disconnection.
  • Customer with lifetime validity needs to do mandatorily recharge with Rs.200 cumulative in 180 days to avoid disconnection.
Postpaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for 1st 2 bill cycles post activation date.