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Vodafone Offices

  • Call 24 X 7

    Call 24 X 7

    For any queries on our products or services, call Vodafone Care on

    Find out how
  • Circle Head Office

    Circle Head Office

    Vodafone India Limited,2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai 400059.

  • Write to us

    Write to us

    Have queries regarding our on our products or services? Please write us,

    Find out how
  • Nodal Officer

    Nodal Officer

    Haven't found the solution to your problem within the timelines

    Find out how
  • Appellate Authority

    Appellate Authority

    Not satisfied with the Vodafone Care response? Get in touch with our

    Find out how
  • Vodafone India Limited

    Vodafone India Limited

    Vodafone India Limited
    Peninsula Corporate Park
    Ganpatrao Kad...

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  • Vodafone on twitter

    Vodafone on twitter

    Have queries regarding our services? Get in touch with us on twitter.

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  • Manual of Practice for Handling Customer Complaints

    Telecom Consumer’s Charter for Handling Customer Complaints

    We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

    Find out how
  • Quality of Service report

    Quality of Service report

    Network Service Quality Performance for the Quarter Ending March 2012.

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  • Complaints and Requests

    Complaints and Requests

    We take a note of every request and complaint that you convey to us. Get to know the status here.

    Click here

Call 24 X 7

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For any queries on our products or services, call Vodafone Care on +91 9820098200 from any phone or 198 (tollfree) or 111 (chargeable at 50p for 3 mins for agent access) from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.mum@vodafone.com
 

Write to us

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Vodafone India Limited,2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai 400059.
Email: vodafonecare.mum@vodafone.com
Fax: +91- 22 66661200
 

Nodal Officer

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You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care) anytime from Monday to Friday, between 9:30 am and 6:00 pm.


 

Appellate Authority

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If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care).


While appealing to the Appellate Authority, remember:

  • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
  • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
  • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

    • Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

    Appeals for quarter ending March 2012:

 

Vodafone India Limited

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Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India
T +91 9619215000
F +9122 24963645
 
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Prepaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for any continuous period of 60 days. No refund would be given for any unused talk time balance and validity of the card. Number will be unusable post disconnection.
  • Customer with lifetime validity needs to do mandatorily recharge with Rs.200 cumulative in 180 days to avoid disconnection.
Postpaid Customers:
  • Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for 1st 2 bill cycles post activation date.