Mobile Number Portability

Mobile Number Portability (MNP) is a service offered by all mobile service providers that allows you to switch over to another service provider while retaining your existing mobile phone number. So now you can join the exciting world of Vodafone keeping the number you’ve always had.

You are free to choose a new mobile service provider without having to change to a new number. You don’t have to notify friends/ family and associates about your new operator when you move to Vodafone or any other operator. Just use your phone like you always do.

Porting of numbers is the actual switching of a mobile operator/ mobile service provider without having to change one’s mobile number. However, only active mobile numbers can be ported, so you do not have your number disconnected before porting.

The TRAI recommended charges for porting in is Rs 19 however the exact charges differ as per the circle that you belong to.

The entire process of porting takes approximately 6 days. The exceptions are J&K, Assam & the North Eastern regions where it will take 10 days from the receipt of porting clearance from the donor operator (operator that you are leaving)

Postpaid customers cannot port in/out if they have overdue bills. All existing credit available to Prepaid customers will expire upon successful porting and will not be carried forward. Call charges, plans and VAS offered by Vodafone may differ from that offered by your earlier service provider.

You are eligible to make a porting request if you have: An active connection that is at least 90 days old (as counted from the date of new activation or the last port date) No payments outstanding to the donor operator (operator that you are leaving) No requests pending for change of ownership of the number

The customer will have to submit Vodafone Customer Agreement Form (CAF) and MNP port in form. You will also need a self-attested photograph and an address proof with your signature. In case of a Postpaid customer porting in to a Postpaid connection, you also need to submit first two pages of your last paid bill.

MNP forms will be available along with the CAF/CIF form at all Vodafone Stores and channel partner outlets.

Yes, they can. Existing Prepaid subscribers can request either Prepaid or Postpaid services with the recipient operator. The same is the case with Postpaid.

No, porting is only available within each circle.

No.

Yes, as long as the employee submits an approval from the authorised signatory to the donor operator and it is also subject to meeting the porting criteria for the entire account.

Yes, new Vodafone SIM cards will be issued to you when you make your porting requests.

You will have to back up the contacts and the messages stored on the old SIM card before making the porting request. Vodafone will not be able to transfer these to the new SIM card.

The maximum period of ‘No Service’ is two hours as defined by the regulator.

Subscribers are intimated via SMS about the date and time of porting. Your old SIM will be deactivated within one hour of the stated time of porting. Your new Vodafone SIM card will be activated within two hours of the stated porting time.

Yes. However only the request that was made first will be cleared by the Mobile Clearing House.

The existing mobile number of the subscriber will appear on the receiver’s mobile phone.

No, subscribers’ permission is essential. The recipient operator must verify all requests and validate supporting documents.

No, you cannot dictate when the number should be ported. Upon receiving the porting request, the recipient operator will send it for processing. You will be informed once the porting validation is completed and the new SIM card is activated.

Yes, but only after completing at least 90 days (from activation) with the existing operator.

Yes, they are only porting their number and not the service.

Yes. The subscriber can cancel the porting request by giving a request in writing to the recipient operator.

Cancellations must be done within 24 hours of making the request.

24 hrs is the time frame within which porting request can be cancelled.

No, the porting fees are instantly paid to the MNP service provider and cannot be refunded.

They must approach the recipient operator and make a porting request.

There is no charge for porting out. However, porting in charges of the recipient operators may vary.

No. Value-added services with the donor operator will automatically be terminated once the number is successfully ported to the recipient operator.

Yes they can, except for international roaming services, which the donor operator may suspend during porting.

No, subscribers can only port their number and not their value-added services. To enjoy uninterrupted value-added services, they will have to register for these while making a porting request with the recipient operator. That said, the recipient operator is not obliged to provide identical value-added services.

The subscriber will not be able to identify such numbers. This will affect subscribers enjoying the special Vodafone – Vodafone call tariffs.

The existing balance will expire upon successful porting and not be carried forward.

Subscribers can select any plan which is available in the market at the time of porting.

Yes, as long as donor operators have disabled the network lock on their handsets.

Subscribers will have to discharge any contractual obligations on their bundled or network-linked handsets before making their porting request. Only then will Vodafone approve the porting request and disable the network lock on their handsets.

No, subscribers will have to make fresh requests for ECS payments after porting in to Vodafone.

Subscribers must track the status of their porting request with the donor operator till their existing SIM cards are active. After this, they must track the status with the recipient operator.

The mobile operator to whose network the mobile number belongs at the time the subscriber makes a porting request.

The mobile operator to whose network the subscriber is porting the mobile number.

An organisation that acts as an intermediary between operators and facilitates smooth porting of numbers between them.

The MNP service provider accepts porting requests from the recipient operator and initiates the porting with the donor. He also maintains a database of all the numbers that have been ported.

Subscribers cannot interact with the MNP service provider. If they need any information about MNP then they can contact the DO or the RO.

A mobile clearing house is the same as the MNP service provider.

If there is any billed outstanding amount more than Rs.10 at the time the porting request is processed.
In case of any contractual obligations (e.g., on bundled handsets-Postpaid/Prepaid, COCP contract which have a valid exit clause-Postpaid)
If the porting request applied is for across circles.
The port-out request has been made less than 90 days from activation
The UPC mentioned in the porting request does not match the one allocated to you
There is a pending request for transfer of ownership on the number
The number is prohibited from porting by a court of law or is under judicial enquiry

Just follow the below simple steps…
You need to generate an 8 digit UPC code by sending PORT10 digit Mobile no to 1900
You need to fill up the CAF and Porting Form and submit your documents (Proof of ID & address & 1 Photograph)
If it’s a post-paid subscriber, a paid copy of the last bill issued has to be attached.
Original docs will be required for verification
Your old SIM card will be replaced with the new SIM card.
Porting charges of 19/- will apply to be paid (Non-refundable charge)
If you are a Pre-paid subscriber, the balance amount of talk time, if any, at the time of porting will lapse.
MNP request will be processed in 7days with a no service period of 2hrs

If the port-in request is cancelled or rejected for any reason, the Porting charges of 19/- will not be refunded.
If you have made a payment at the time of selecting an activation scheme (acquisition charge), the same will be refunded within 7 days (Acquisition charge may or may not apply depending on the activation scheme selected at the time of submitting the port-in request)