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 Vodafone Offices

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Circle head office

Vodafone Digilink Limited Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010, India.

Vodafone India headquarters

Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India

+91 22 71715000+91 22 24963645

Call 24 X 7

For any queries on our products or services, call Vodafone Care on +91 9839098390 (chargeable as per tariff of calling number) from any phone or 199 chargeable at 50p for 3 mins for agent access from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.upe@vodafone.com

Write to us

Vodafone Digilink Limited Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010, India.

Email: vodafonecare.upe@vodafone.com
Fax: +91 522 2723976

Vodafone on twitter

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Complaints and Requests

We take a note of every request and complaint that you convey to us. Get to know the status here.

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Branch & zonal offices

Visit us at any of our Branch or Zonal Offices closest to you.

Allahabad: Mahindra Complex,5, Elgin Road,Opp.Raj Andh Vidyalaya,Allahabad
Gorakhpur: Ist Floor, Prahalad Rai Centre,AD Crossing,Bank Road,Gorakhpur
Kanpur: 14/116D Near Tulsi hospital, Civil Lines, Kanpur 208001
Lucknow: Shalimar Titanium, Plot Number- TC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow- 226010
Varanasi: Kuber Complex,Rath Yatra Crossing,Varanasi

Nodal officer

You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care)

anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name: Ms. Astha Nigam
Address: Vodafone Digilink Limited Shalimar Titanium, Plot Number- TC/G-1/1,Vibhuti Khand, Gomti Nagar Lucknow-226010
Phone: +91 98397 56789
Fax: +91 522 2723976
Email: nodal.upe@vodafone.com

Appellate authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

Name: Mr Jitendra Agnihotri
Designation: Head- Customer Service
Address: Vodafone Digilink Ltd, Shalimar Titanium, TC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Phone: +91 9839756789
Fax: +91 522 2723976
Email: Appellate.Upe@vodafone.com

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
  • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
  • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

Appeals for quarter ending : Q4- Jan 14 - Mar 14

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Consumer Education workshop

Customer education workshop to be held in 2014 at Kanpur on 12th June 2014 at Hotel KD palace Mc Robert Ganj KANPUR palace 1PM omwards.

Quality of Service report

Network Service Quality Performance for the Quarter Ending March 2013.

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Telecom Consumer’s Charter for Handling Customer Complaints

We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

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All content, information and/or links provided within this website or the site linking to this disclaimer, are offered only as general information. This is to further inform the subscribers /customers / users that by clicking on the link , you will enter the website of a third party which is not owned, controlled or endorsed by Vodafone India Limited and its affiliates ("Vodafone"). Such information is provided only for the convenience of the subscribers / customers / users and Vodafone does not undertake any liability or responsibility for the details, accuracy, completeness or correct sequence of any content or information provided in the linked site. Neither Vodafone nor any of its agents or licensors shall be liable for any direct, indirect, incidental, special or consequential loss or damages (including, without limitation for loss of profit, business opportunity or loss of goodwill) whatsoever, whether in contract, tort, misrepresentation or otherwise arising from the use of the linked site. The information available on the website is subject to change, update, revision, verification and amendment without notice and such information may change materially.