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 Vodafone Offices

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Circle head office

Vodafone India Limited

(CIN No: U32200MH1992PLC119108),

2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059.

Vodafone India headquarters

Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India

+91 22 71715000+91 22 24963645

Call 24 X 7

For any queries on our products or services, call Vodafone Care on +91 9820098200 from any phone or 199 (chargeable at 50p for 3 mins for agent access) from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.mum@vodafone.com

Write to us

Vodafone India Limited

(CIN No: U32200MH1992PLC119108),

2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059.

Email: vodafonecare.mum@vodafone.com

Vodafone on twitter

Have queries regarding our services? Get in touch with us on twitter.

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Complaints and Requests

We take a note of every request and complaint that you convey to us. Get to know the status here.

Click here

Nodal officer

You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care)

anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name: Ms. V Rodricks
Address: Vodafone India Limited. 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059, India.
Phone: 9820015032
Fax: +912266661200
Email: nodal.mum@vodafone.com

Appellate authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

Name: Ms JP Mundkur
Designation: GM - Customer Service
Address: Vodafone India Limited. 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059, India.
Phone: +91 9820015713
Fax: +912266661200
Email: Appellate.mum@vodafone.com

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
  • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
  • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

Appeals for quarter ending : Jan'15 to Mar'15

Number of appeals received: 12
Number of appeals disposed of: 12
Number of appeals pending: 0

Consumer Education workshop

Customer Education Workshop to be held on Friday, 26th Jun 2015 at Vashi.

Quality of Service report

Network Service Quality Performance for the Quarter Ending March 2013.

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Telecom Consumer’s Charter for Handling Customer Complaints

We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

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  • Network coverage

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    Find out if our nation wide network covers your locality

Disclaimer

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All content, information and/or links provided within this website or the site linking to this disclaimer, are offered only as general information. This is to further inform the subscribers /customers / users that by clicking on the link , you will enter the website of a third party which is not owned, controlled or endorsed by Vodafone India Limited and its affiliates ("Vodafone"). Such information is provided only for the convenience of the subscribers / customers / users and Vodafone does not undertake any liability or responsibility for the details, accuracy, completeness or correct sequence of any content or information provided in the linked site. Neither Vodafone nor any of its agents or licensors shall be liable for any direct, indirect, incidental, special or consequential loss or damages (including, without limitation for loss of profit, business opportunity or loss of goodwill) whatsoever, whether in contract, tort, misrepresentation or otherwise arising from the use of the linked site. The information available on the website is subject to change, update, revision, verification and amendment without notice and such information may change materially.