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 Vodafone Offices

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Circle head office

Vodafone Spacetel Ltd.2nd Floor, Centre Point, NewMarket,T.T. Nagar, Bhopal 462003 Madhya Pradesh

Vodafone India headquarters

Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India

+91 22 71715000+91 22 24963645

Call 24 X 7

For any queries on our products or services, call Vodafone Care on +91 9713097130 from any phone or 199 chargeable at 50p for 3 mins for agent access from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.mpcg@vodafone.com

Write to us

Vodafone Spacetel Ltd.2nd Floor, Centre Point, NewMarket,T.T. Nagar, Bhopal 462003 Madhya Pradesh

Email: vodafonecare.mpcg@vodafone.com
Fax: +91 9713012345

Vodafone on twitter

Have queries regarding our services? Get in touch with us on twitter.

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Complaints and Requests

We take a note of every request and complaint that you convey to us. Get to know the status here.

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Branch & zonal offices

Visit us at any of our Branch or Zonal Offices closest to you.

Jabalpur: 1172, Atul Vihar, Commercial Wing, Wright Town, Jabalpur 482002.
Indore: Vodafone Spacetel Ltd, 201-202, Shagun Tawar , 2nd floor, Above Apna Sweet , Vijay Nagar Square , Indore 452002. M.P.
Gwalior: Vodafone Spacetel Limited, 2nd Floor, 45 S.P. Tower, City Centre, Gwalior – 474 002.
Raipur: Pujari Chambers 1st floor block B, near Pachpedi naka , New Dhamtari Road, Raipur C.G. 492001
Bhopal: Vodafone Spacetel Ltd.1st Floor, Centre Point, New Market ,T.T. Nagar, Bhopal 462003 Madhya Pradesh.
Satna: Vodafone Spacetel Limited., 1st Floor , Satna Plaza, Reva Road, 485001
Bilaspur: Vodafone Spacetel Limited.,Shop No.215 to 219,Jain Plaza, Link Road,Bilaspur, C.G.,495001
Ujjain: Aditya Plaza, Plot No.34 & 35. Kamla Nehru Marg Freeganj, Ujjain.
Sagar: Vodafone Spacetel Ltd, / Plot no 76, Radha Tiraha, Gujrati bazar , Near ICICI Bank Opp. Deluxe Petrol Pump Sagar. MP-470001

Nodal officer

You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care)

anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name: Mr. Saikumar Dhulipala
Address: Vodafone Spacetel Ltd IInd Floor, Centre Point , New Market, T.T.Nagar, Bhopal 462003
Phone: +91 97130 97131
Fax: +91 97130 12345 , 0755-7171233
Email: nodal.mpcg@vodafone.com

Appellate authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

Name: Mr Bhavesh Mehta
Designation: Head - Customer Service
Address: Vodafone Spacetel Ltd IInd Floor, Centre Point , New Market, T.T.Nagar, Bhopal 462003.
Phone: +91 97130 97132
Fax: +91 97130 12345 , 0755-7171233
Email: appellate.mpcg@vodafone.com

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
  • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
  • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

Appeals for quarter ending : Jan-15 to Mar-15

Number of appeals received: 3
Number of appeals disposed of: 3
Number of appeals pending: 0

Consumer Education workshop

Customer Education Workshop to be held on Date: 15th May 2015, Satna, Venue: Hotel Uma Residency Chankya Puri Colony, Rewa Road Satna(M.P.) Pin:485001 Ph.07672-252510-11-12, Time: 12:30 pm to 3 pm

Quality of Service report

Network Service Quality Performance for the Quarter Ending March 2013.

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Telecom Consumer’s Charter for Handling Customer Complaints

We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

Find out how
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