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     Customer Care

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    Circle head office

    Vodafone Mobile Services Limited

    (CIN No: U64202DL1992PLC088087)

    ,

    The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune-411 003

    Vodafone India headquarters

    Vodafone India Limited
    Peninsula Corporate Park
    Ganpatrao Kadam Marg
    Lower Parel, Mumbai - 400 013
    India

    +91 22 71715000+91 22 24963645

    Call 24 X 7

    For any queries on our products or services, call Vodafone Care on 9823098230 from any phone or 199 chargeable at 50p for 3 mins for agent access from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.mah@vodafone.com

    Write to us

    Vodafone Mobile Services Limited

    (CIN No: U64202DL1992PLC088087)

    ,

    The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune-411 003

    Email: vodafonecare.mah@vodafone.com
    Fax: 020-7171 6666

    Vodafone on twitter

    Have queries regarding our services? Get in touch with us on twitter.

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    Complaints and Requests

    We take a note of every request and complaint that you convey to us. Get to know the status here.

    Click here

    Branch & zonal offices

    Visit us at any of our Branch or Zonal Offices closest to you.

    Aurangabad: Office No. C2, C3 & C4, 2nd Floor, ABC Complex, 2nd floor, Opp. District Court, Adalat Road, Aurangabad. - 431 001, India T +91 240 7171 000 Fax +91 240 7171 002
    Goa: City Centre, 6th Floor, 19. Patto Plaza, Panaji, Goa - 403 001, India T +91 832 7171 000 Fax +91 832 7171 002
    Kolhapur: Ayodhya Towers, 511, KH'E' Ward, Near Dabholkar Corner, Kolhapur - 416 001, India T +91 02317171000 Fax +91 02317171002
    Nagpur: "NEXUS POINT" 2nd Floor, Opp. Vidhan Bhawan, Next to Nagpur Municipal Corporation, Civil Lines, Nagpur - 440 001. India T +91 07127171000 Fax +91 07127171002
    Nasik: "The Capital" 2nd Floor, Saharanpur Road, Opp. Kulkarni Garden, Nasik - 422 002. India T +91 02537171000 Fax +91 02537171006
    Pune: Hirabaug - 42/A, Shukrawar Peth, Hirabaug, Tilak Road, Pune - 411 002, India T +91 20 7171 2000 +91 20 7171 2002
    Solapur: 940, Birajdar Complex, Saat Rasta, Rangbhavan Road, Near Garud Bungalow, Solapur - 413 002, India. - T +91 0217-2312003 ,Fax +91 0217-2316002
    Vasai: Office no-10,11,12 & 13, 1st Floor, Mahavir Plaza, Survey no-207 & 208, Village-Sandor, Vasai (West), Pin - 401 202, India - T +91 2506062400, Fax+ 91 2506062400
    NANDED: 2nd floor, CTS no. 10444, Above M.F. Honda Showroom ,Near Dantiwada Petrol Pump, New Mondha, Airport road, Nanded -431605, India- T +91 9270103555 , Fax + 91 9270103555
    Akola: 2nd Floor, Yamuna Tarang Complex, Vidya Nagar, NH-6, Nagpur Akola Road, Akola-444004.
    Chandrapur: Vodafone Mobile Services Limited Shop no. 1 & GB1, "GAJ TOWERS”, Ground Floor, Survey no. 62/2, Chandrapur - Nagpur Road, Opp. Wadgaon Police Station, Chandrapur - 442401. T +91 7172-644005

    Nodal officer

    You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care)

    anytime from Monday to Friday, between 9:30 am and 6:00 pm.

    Name: Ms Nidhi Verma
    Address: Vodafone Mobile Services Limited (CIN No: U64202DL1992PLC088087), The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune-411 003
    Phone: 020 7171 7171
    Fax: 020 7171 6666
    Email: nodal.mah@vodafone.com

    Appellate authority

    If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

    anytime from Monday to Friday, between 9:30 am and 6:00 pm.

    Name: Shailesh Upadhyay
    Designation: AVP - Customer Service
    Address: Vodafone Mobile Services Limited (CIN No: U64202DL1992PLC088087) , The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune-411 003
    Phone: 020 7171 8181
    Fax: 020 7171 6666
    Email: appellate.mah@vodafone.com

    While appealing to the Appellate Authority, remember:

    • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
    • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
    • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
    • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
    • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

    Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

    Appeals for quarter ending : October'15 to December'15

    Number of appeals received: 0
    Number of appeals disposed of: 0
    Number of appeals pending: 0

    Consumer Education workshop

    Customer education workshop to be held on Tuesday, 19th January 2016 at 12 pm. Venue: Hotel City Pride, Hingoli Naka, Air Port Road, Nanded.

    Quality of Service report

    Network Service Quality Performance for the Quarter Ending March 2015.

    Find out how

    Telecom Consumer’s Charter for Handling Customer Complaints

    We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

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