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 Vodafone Offices

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Circle head office

Vodafone West Limited(CIN-U32100GJ1995PLC035282)
Vodafone House,Corporate Road,Prahladnagar,Off S.G. Highway,Ahmedabad-380 015;
T +91 79 7171 0000, F+91 79 7171 7000
Regd. Off.:6th Floor,Sakar II,Ellisbridge,Ahmedabad-380 006,Gujarat,India
T+91 79 7171 0899, F+91 79 7171 0898,www.vodafone.in

Vodafone India headquarters

Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India

+91 22 71715000+91 22 24963645

Call 24 X 7

For any queries on our products or services, call Vodafone Care on +91 9825098250 from any phone or 199 for enquiries(chargeable at 50p for 3 mins for agent access) and 198(toll free) for requests and complaints from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.guj@vodafone.com

Write to us

Vodafone West Limited(CIN-U32100GJ1995PLC035282)
Vodafone House,Corporate Road,Prahladnagar,Off S.G. Highway,Ahmedabad-380 015;
T +91 79 7171 0000, F+91 79 7171 7000
Regd. Off.:6th Floor,Sakar II,Ellisbridge,Ahmedabad-380 006,Gujarat,India
T+91 79 7171 0899, F+91 79 7171 0898,www.vodafone.in

Email: vodafonecare.guj@vodafone.com

Vodafone on twitter

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Complaints and Requests

We take a note of every request and complaint that you convey to us. Get to know the status here.

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Branch & zonal offices

Visit us at any of our Branch or Zonal Offices closest to you.

Ahmedabad: Vodafone West Limited,6th Floor, Sakar II,Ellisbridge,Ahmedabad 380006 Phone: 079 2657 7228 / 2657 7229 Fax: 98799 03036
Baroda: Vodafone West Limited, 2nd floor, Alien Complex, Opp. Deluxe Society, Nr. Devdeep complex, Nizampura, Baroda
Bhavnagar: Vodafone West Limited, 309-314 Shree vallabh complex, Krishnanagar, Bhavnagar-Talaja road, Bhavnagar.
Gandhidham: Vodafone West Limited, 129, 130, First Floor, Golden Arcade, Oslo Road, Gandhidham- 370 201
Jamnagar: Vodafone West Limited, 201-204 Soham Complex, Gurudwara road, Jamnagar, Pin 361001
Junagadh: Vodafone West Limited , 3rd Floor, Balaji Avenue, Moti Bagh Road, Junagadh 362001
Mehsana: Vodafone West Limited, 2nd floor Apollo enclave, opp Simandhar Jain Temple, State Highway, Mehsana
Rajkot: Vodafone West Limited, 3rd Floor, Shivalik – 5, Makkam Chowk, Gondal Road, Rajkot – 360 001, Tel: 98250 98205 ,Fax: 98799 03037
Surat: Vodafone West Limited,Pratistha Complex - B,Nr. Experimental School,Holiday-Inn Road,Parle Point,Surat - 395 007 Phone: 9825098218 to 9825098223 Fax: (0261) 2254613
Vapi: Vodafone West Limited,4 to 8, Shreenathji Complex, Near Range Forest Office, Anand Nagar, Chharvada, Vapi - 396195 ,Gujarat
Godhra: Vodafone West Limited, 2nd Floor, Gurukrupa Complex, Chitra Road, Near SBI Bank, Godhra, India – 389001 Fax – 9879903032

Nodal officer

You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care)

anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name: Ms. Bindu Nair
Address: Vodafone West Limited,6th floor,Sakar II,Ellisbridge,Ahmedabad-380 006;Gujarat,India
Phone: +91 99250 00401
Fax: +91 98250 25989
Email: nodal.guj@vodafone.com

Appellate authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

Name: Mr Rohit Krishna
Designation: AVP – Customer Service
Address: Vodafone West Limited, Vodafone House Corporate Road, Prahladnagar , Off S. G. Highway, Ahmedabad -380051 Gujarat, India
Phone: 7567860602
Fax: +91 98250 25989
Email: appellate.guj@vodafone.com

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
  • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
  • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

Appeals for quarter ending : Jan 15 - Mar 15

Number of appeals received: 9
Number of appeals disposed of: 7
Number of appeals pending: 2

Consumer Education workshop

Customer education workshop held/to be held on Thursday, 21st May, 2015 from 11 am onwards at Re:Gen:Ta Resort, GMDC House, Bhuj-Mirjapar Highway, Bhuj.

Quality of Service report

Network Service Quality Performance for the Quarter Ending March 2013.

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Telecom Consumer’s Charter for Handling Customer Complaints

We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

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