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     Customer Care

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    Circle head office

    Vodafone Mobile Services Limited,

    (CIN U64202DL1992PLC088087)

    Vodafone House, Corporate Road, Prahladnagar, Off S.G. Highway,Ahemedabad 380015 Phone: +91 79717 10000

    Vodafone India headquarters

    Vodafone India Limited
    Peninsula Corporate Park
    Ganpatrao Kadam Marg
    Lower Parel, Mumbai - 400 013
    India

    +91 22 71715000+91 22 24963645

    Call 24 X 7

    For any queries on our products or services, call Vodafone Care on +91 9825098250 from any phone or 199 for enquiries(chargeable at 50p for 3 mins for agent access) and 198(toll free) for requests and complaints from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.guj@vodafone.com

    Write to us

    Vodafone Mobile Services Limited,

    (CIN U64202DL1992PLC088087)

    Vodafone House, Corporate Road, Prahladnagar, Off S.G. Highway,Ahemedabad 380015 Phone: +91 79717 10000

    Email: vodafonecare.guj@vodafone.com

    Vodafone on twitter

    Have queries regarding our services? Get in touch with us on twitter.

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    Complaints and Requests

    We take a note of every request and complaint that you convey to us. Get to know the status here.

    Click here

    Branch & zonal offices

    Visit us at any of our Branch or Zonal Offices closest to you.

    Ahmedabad: Vodafone Mobile Services Limited,6th Floor, Sakar II,Ellisbridge,Ahmedabad 380006 Phone: 079 2657 7228 / 2657 7229 Fax: 98799 03036
    Baroda: Vodafone Mobile Services Limited, 2nd floor, Alien Complex, Opp. Deluxe Society, Nr. Devdeep complex, Nizampura, Baroda
    Bhavnagar: Vodafone Mobile Services Limited, 309-314 Shree vallabh complex, Krishnanagar, Bhavnagar-Talaja road, Bhavnagar.
    Gandhidham: Vodafone Mobile Services Limited, 129, 130, First Floor, Golden Arcade, Oslo Road, Gandhidham- 370 201
    Jamnagar: Vodafone Mobile Services Limited, 201-204 Soham Complex, Gurudwara road, Jamnagar, Pin 361001
    Junagadh: Vodafone Mobile Services Limited , 3rd Floor, Balaji Avenue, Moti Bagh Road, Junagadh 362001
    Mehsana: Vodafone Mobile Services Limited, 2nd floor Apollo enclave, opp Simandhar Jain Temple, State Highway, Mehsana
    Rajkot: Vodafone Mobile Services Limited, 3rd Floor, Shivalik – 5, Makkam Chowk, Gondal Road, Rajkot – 360 001, Tel: 98250 98205 ,Fax: 98799 03037
    Surat: Vodafone Mobile Services Limited,Pratistha Complex - B,Nr. Experimental School,Holiday-Inn Road,Parle Point,Surat - 395 007 Phone: 9825098218 to 9825098223 Fax: (0261) 2254613
    Vapi: Vodafone Mobile Services Limited,4 to 8, Shreenathji Complex, Near Range Forest Office, Anand Nagar, Chharvada, Vapi - 396195 ,Gujarat
    Godhra: Vodafone Mobile Services Limited, 2nd Floor, Gurukrupa Complex, Chitra Road, Near SBI Bank, Godhra, India – 389001 Fax – 9879903032

    Nodal officer

    You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care)

    anytime from Monday to Friday, between 9:30 am and 6:00 pm.

    Name: Reena Patel
    Address: Vodafone Mobile Services Limited, Vodafone House Corporate Road, Prahladnagar , Off S. G. Highway, Ahmedabad -380051 Gujarat, India
    Phone: +91 99250 00401
    Fax: +91 98250 25989
    Email: nodal.guj@vodafone.com

    Appellate authority

    If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vodafone Care)

    Name: Mr. Ashish Kohli
    Designation: GM - Customer Service
    Address: Vodafone Mobile Services Limited, Vodafone House Corporate Road, Prahladnagar , Off S. G. Highway, Ahmedabad -380051 Gujarat, India
    Phone: 7567860602
    Fax: +91 98250 25989
    Email: appellate.guj@vodafone.com

    While appealing to the Appellate Authority, remember:

    • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Vodafone care.
    • Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
    • To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
    • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
    • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

    Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

    Appeals for quarter ending : Jul'15 - Sep'15

    Number of appeals received: 3
    Number of appeals disposed of: 3
    Number of appeals pending: 0

    Consumer Education workshop

    Customer education workshop to be held on Friday, 4th December 2015 from 11 am onwards at The Pride Biznotel, Alankar Tower, Sayaji Gunj, Vadodara-390020.

    Quality of Service report

    Network Service Quality Performance for the Quarter Ending March 2015.

    Find out how

    Telecom Consumer’s Charter for Handling Customer Complaints

    We’d like you to have a good experience each and every time you do business with us. If you’ve faced any inconvenience or are displeased with any of our services, whatever the reason is, you can get in touch with us and we’ll try to resolve it as soon as possible.

    Find out how
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    All content, information and/or links provided within this website or the site linking to this disclaimer, are offered only as general information. This is to further inform the subscribers /customers / users that by clicking on the link , you will enter the website of a third party which is not owned, controlled or endorsed by Vodafone India Limited and its affiliates ("Vodafone"). Such information is provided only for the convenience of the subscribers / customers / users and Vodafone does not undertake any liability or responsibility for the details, accuracy, completeness or correct sequence of any content or information provided in the linked site. Neither Vodafone nor any of its agents or licensors shall be liable for any direct, indirect, incidental, special or consequential loss or damages (including, without limitation for loss of profit, business opportunity or loss of goodwill) whatsoever, whether in contract, tort, misrepresentation or otherwise arising from the use of the linked site. The information available on the website is subject to change, update, revision, verification and amendment without notice and such information may change materially.