A bill is a request to the user of a product or service to pay for the products or services delivered by the provider. It contains the details of the products and services availed by the user.
Billing cycle is the time period for which the bill is generated (30 days). It lists the charges for the phone from a particular date to a stipulated date.
Current Billing Cycles are 5,10,14,19, 23 & 27. Closed Billing cycles 2.
It is the last day of the billing cycle.
E.g. If the billing cycle is from 04 to 03 of every month, the Due date would be 22nd of every month (i. e. 18th day from bill cycle Date for cheque / cash payments. For DDI/DDB due date remains the same except that payment will be debited on the 15th Day)
The date on which the customer’s bill is being calculated and compiled.
Example : - If bill period is from 4th Sep to 3rd Oct bill will be generated on 4th Oct.
It is one complete month for which the customer has been billed. 30 days
E.g. If the billing cycle is from 25th, the bill period would be from 25th to next month 24th.
This number appears on the top right corner of the bill.
This is a unique number assigned to the customer.Reflects on the top left hand side of the customer's bill.It may vary in length from 9 digits in Individual accounts to 16 digits in Corporate accounts.
This is the amount which is payable by the customer from his previous bill.
E.g. A customer gets a bill for Rs. 1,000 in March. He pays Rs. 700. Now, when the next bill is generated in April, it would also display the last bill amount of Rs 1,000 as the amount which is payable by the customer from his previous bill.
This is the payment received from the customer for the last outstanding bill or any interim payment made in the previous bill period.
E.g. A customer gets a bill for Rs. 1,000. He pays Rs. 700. The next bill will show that a payment of Rs. 700 has been received from the customer.
This includes all the charges levied on the customer’s bill in the current period.
Current Charges = Airtime + Toll charges + Rental Charges+ Roaming charges + Other Debits/ Credits-Discounts-Miscellaneous credits & charges+ service tax.
Net amount is the value which a customer needs to pay in lieu of services used on Vodafone network. Amount Due (Net Amount) = (Previous Dues –Payment Received) + Current Charges.
LPC – Late Payment Charges
- If the Amount Due is greater than100 To less than 299.99 /- then LPC will be 25
- If the Amount Due is greater than 300 and less than 499.99 then LPC will be 50
- If the Amount Due is greater than 500 and above then LPC will be 100
- In the Bill it will be shown in the column of "Amount Due After Due Date"
The credit limit is a factor of the customer's paid up security, average monthly usage, payment track record and number of months in the network.
One Time Charges
One time Membership Fees, Advance Rental Plan charges, Fax & Data charges & Fax charges.
It includes all the rental charges levied to the customer in his current bill. It contains :-
Basic Plan Rental, CLIP, Roaming Rental, Additional Package charges, VAS Rentals
These are the charges levied on the customer for the usage of the phone.
Usage Charges = Airtime = Local / STD / ISD / Roaming.
Messaging charges are the charges levied to the customer for sending messages.
Messaging charges are charged for :
Special number SMS
RCF – Roaming call forward
VAT – only in international roaming
Volume discount is any discount on the outgoing airtime charges of the customer.These discounts are given as a part of the schemes, which are launched time to time.
Volume Discount can’t be carried forward to the next month. It gets forfeited, if it remains unutilized.
Includes any other credit or debit charges applicable to the customer.
E.g.: Late Fee, SIM replacement charges (99Rs/-),
Credit on Invoice (free services that we give to the customer for retaining him), cheque bounce charges.
Late fee is levied on the customer’s account when the Net amount due is unpaid, if the customer has not paid the bill within the due date.
-Above 300 Rs and below 500 Rs = Rs 50 (Late Fees) Above 500 Rs = Rs 100 ( Late Fees ).
Service tax is levied on the total bill of the customer.14% is the service tax which is levied.