| FAQs |
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| 1. |
What is Tata Sky? What services do they provide? |
| Incorporated in 2004, Tata Sky is a JV between the TATA Group and Sky Group. Tata Sky DTH endeavors to offer Indian viewers a world-class television viewing experience through its satellite television service. |
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| 2. |
What is the Tata Sky Service about on Vodafone M-Shop? / How does one pay for recharging an account? |
| Through Vodafone M-Shop a customer can recharge his Tata Sky connections via his credit card by entering his Subscriber ID & the amount he wishes to pay. |
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| 3. |
How will a customer know what his balance is & that his payment is due? |
| Tata Sky subscribers can check their balance and due date by sending ‘BD’ to 56633 (Rs 3/SMS). In addition, the subscriber will be sent reminder Alerts to his/her Digicomp as the due date approaches. |
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| 4. |
After making a payment on M-Shop how will the customer know that the payment has reached Tata Sky? |
| The Tata Sky subscriber will be sent a confirmatory SMS and an Alert to the Tata Sky Digicomp. |
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| 5. |
What is the payment posting TAT at Tata Sky? |
| Immediate. |
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| 6. |
What are the maximum and minimum recharge values? |
| Minimum recharge is Rs 200 and Maximum is Rs 9999. |
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| 7. |
What happens in case customer makes an excess payment of Rs 5000 instead of Rs 500 by mistake? Is there a refund process at TATA SKY’s end? |
| The customer needs to call the Tata Sky helpline for assistance in this regard. |
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| 8. |
What happens in case customer makes a payment for a wrong Subscriber ID by mistake? |
| The customer needs to call the Tata Sky helpline for assistance in this regard. |
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| 9. |
What happens in a case, where a customer has made a payment but does not receive the recharge? |
| The customer needs to call the Tata Sky helpline for assistance in this regard. |
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| 10. |
Is the recharge flexible or does one have to recharge by a specific value? |
| It is flexible but amount in decimals (paisa) is not accepted. |
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| 11. |
In case the TATA SKY account is suspended will it get auto activated once M-Shop payment is posted? |
| Yes. |
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| 12. |
Are deactivated customers allowed to recharge using M-Shop? |
| Deactivated subscribers too should be allowed to recharge using M-Shop. |
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| 13. |
Is there any limit on the cumulative amount of TATA SKY payments I can make in a month? For eg, can I make 3 payments of Rs 5000 for 1 Subscriber ID in a month? |
| There is no such limit. Customer can pay any number of times that he chooses. |
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| 14. |
Is there any limit on the number of Tata Sky payments I can make from my mobile number in a month? |
| There is no such limit. |
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| 15. |
Is there any limit on the number of Taka Sky payments I can make from one credit card in a month? |
| There is no such limit. |
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| 16. |
What are the Tata Sky helpline numbers? |
| From MTNL/BSNL lines: 1860 425 6633 |
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| From other lines: |
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| Western India: 020 6600 6633 |
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| Northern India: 0172 6600 663 |
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| Southern & Eastern India: 040 6600 6633 |
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| Delhi: 011 6000 6633 |
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| Mumbai: 022 6000 6633 |
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| Kolkatta: 033 6000 6633 |
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| Chennai: 044 6000 6633 |
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| Bangalore: 080 6000 6633 |
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