| FAQs |
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| 1. |
What is Book My Show? What services do they provide? |
| Book My Show is India’s leading movie ticketing service which offers tickets for Movies, Plays, Sports and other events across many cities all over India.
Bookmyshow.com lets you book movie tickets in your favorite theatre in the simplest, easiest and the smartest way |
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| 2. |
Which cities & multiplexes is Book My Show tied up with? |
List of cities that BMS is active in is available on - http://in.bookmyshow.com/regions/
List of theatres is available at -
http://in.bookmyshow.com/cinemas/
Circles where Book My Shows Movie services will not be currently available are
| a. Bihar |
| b. Himachal Pradesh |
| c. Kerala |
| d. Jammu & Kashmir |
| e. North East |
| f. Orissa |
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| 3. |
What is the Book My Show helpline number? |
| Customers can call on 022 39895050 or email helpdesk@bookmyshow.com |
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| 4. |
What happens in case customer buys a higher amount of tickets by mistake? Is there a refund process by Book My Show? |
| No. As per government regulations, once a ticket has been paid for, it is deemed sold. It cannot be replaced or cancelled. |
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| 5. |
What happens in a case, where a customer has made a payment but does not receive the SMS confirmation or deletes it by mistake? |
| Customer can call Vodafone Customer Care on 111 & we can resend the SMS to him after confirming his mobile number.
Alternatively, customers can call BMS on 39895050 and give them his mobile number and the SMS confirmation can be resent to him. |
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| 6. |
What are the maximum and minimum number of tickets that can be purchased in a single transaction? |
| Minimum 1 & maximum 9 |
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| 7. |
Can I purchase 9 tickets in 1 transaction & then purchase another 9 in a second transaction on the same day? |
| Yes. |
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| 8. |
How do I collect my ticket for the movie? Do I need to carry any ID or credit card proof?
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| You can visit the theatre at any time before the show and collect your tickets from the ticket booking office. Please note that you will be required to show the credit card/ copy of the credit card used along with the confirmation SMS/Email printout and sign on the acknowledgement slip while collecting the tickets. |
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| 9. |
What is the payment posting TAT at Book My Show? |
| Payment once successful is posted immediately at Book My Show |
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| 10. |
How many days in advance can I book tickets for? |
| Booking can be done on Bookmyshow once the theatre opens the bookings |
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| 11. |
Suppose I want tickets for another movie/ theatre which is not being played on Book My Show, is there a option to check for more movies/ theatres? |
| All available movies & theatres available with Book My Show will be played on the IVR for the customer to choose from. |
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| 12. |
What does convenience charge mean? What is the convenience charge each time I buy movie tickets? Are these charges applicable even if I book my tickets directly from Book My Show? |
| Convenience charge is levied for the facility offered by the way of online/phone bookings.
BookMyShow charges a convenience fee of Rs 5 to Rs 25 (depending on the ticket price) per ticket and service tax on the convenience fee w.e.f. July 1, 2009. Plus any government taxes if applicable. |
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| 13. |
Can I also book tickets for plays & other events through BookMyShow on Vodafone M-Shop? |
| Currently only movie ticket booking option is available. |
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| 14. |
Will I be able to book tickets for English, Hindi & regional language movies? |
| Yes, all movies available on Book My Show can be booked. |