| FAQs - Roaming |
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How many types of roaming services are available? |
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There are 4 types of roaming services. |
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Vodafone Roaming |
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National Roaming |
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Basic International Roaming |
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International Roaming | |
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| How much do I need to pay while roaming within India? |
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| Roaming rental charges are not applicable if you roam within India. |
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How do I activate National Roaming on my Vodafone mobile phone? |
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You can activate National Roaming by sending ACT NR as an SMS to 111 or by dialling 111(for Postpaid). |
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Prepaid is pre-activated with National roaming. |
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What are the National Roaming charges? |
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To know the details about National Roaming call charges, SMS ROAM INDIAto 56789. |
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How can I contact Customer Care while roaming within India? |
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You can dial the call centre number for your region on your Vodafone mobile phone or any landline. Roaming call charges will be applicable. |
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| Will all my incoming messages be charged while roaming in India? |
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No, all incoming SMS will be toll free while roaming nationally. |
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| Do I need to pay any security deposit for using National Roaming? |
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| Based on the discretion of Vodafone credit services, you’ll have to pay security deposit. SMS ACT NR to 111 to activate the service and to confirm your amount. |
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How do I subscribe for International Roaming? |
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You can activate roaming in the following ways: |
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Visit My Vodafone and subscribe online |
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Call 111 from your Vodafone mobile phone |
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Postpaid users can SMS ACT IR to 111 |
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Do I require a special kind of handset while roaming internationally? |
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Yes, you require the tri band handset while roaming internationally in certain countries.
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Can I call Customer Care while roaming internationally? |
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| Yes, you can call Customer Care while roaming internationally. International Roaming charges will be applicable. |
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What are the international roaming call charges? |
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SMS ROAM <country name> to 56789 and get all the details on charges and tie-ups. |
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What are the charges for using GPRS internationally? |
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You will be charged Rs.5.50/10KB. Some operators may charge for PDP sessions as well. |
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What is a PDP session? |
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PDP is Packet Data protocol. When you want to use GPRS, your mobile will first attach to a GPRS enabled network in the country you are roaming and then your mobile will automatically activate a “PDP context”. PDP context is essential for the visited network to authenticate you as a valid GPRS user. Some operators may charge for PDP context. We recommend that you switch off GPRS after you have finished to avoid any additional charges. |
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Which operators charge for PDP sessions? |
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Argentina
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Telecom Personal
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Brazil
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Brazil Telecom
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Finland
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DNA
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France
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Orange
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Hungary
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Magyar
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Italy
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H3G
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Italy
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TIM
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Paraguay
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Hola
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Paraguay
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Telecel
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San Marino
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SMT
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UAE
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Etisalat
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How will PDP charges appear on my bill? |
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PDP charges will appear on your bill against 0 KB. |
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