Toll Free Service


For organisations to thrive in a competitive business environment, it is essential that they place customers at the heart of their corporate strategy. Listening and responding to customer needs can be a window to new business opportunities and methods of improvement. Businesses around the world use toll free numbers to generate new leads, serve customers and receive feedback. A Toll Free Number from Vodafone is not just a sign of being customer-focussed; it also means greater dependability and better service from your organisation.

  • Features

    Domestic Toll Free Service

    A toll free number can be a gateway for your customers to reach out to you from anywhere in India without any charge. You also get an option to choose from easy to remember numbers, which means better recall and more business opportunities. Vodafone Toll Free Numbers can be dialled from all operators across the country.

    Maximise your business efficiency with our best-in-class routing flexibility to suit your requirements:

    • Time-based routing
    • Decide which number receives the call based on the time of the call. For example, route 9 AM to 6 PM calls to your Gurgaon call centre and the calls which come in from 6 PM to 9 AM to an outsourced call centre.

    • Call redirection
    • Reroute a call when the primary number is busy or not answering, so that you never miss an important call.

    • Origin-based routing
    • Calls originating in the South can be terminated in Bengaluru or Hyderabad. Calls originating in the North can be terminated in Noida or Gurgaon with a failover to Bengaluru. You can also manage local language customisations.

    • IVR-based routing
    • Route a call based on customer choice with the help of a network-level IVR. For example, if the customer presses 1, the call can be routed to the Delhi office, 2 for the Bangalore office etc.

    Vodafone also offers Universal Access Numbers (UAN) where the cost of a call is partially borne by the calling party.


    International Toll Free Service

    Vodafone’s International Toll Free Service is just the product your business needs to ensure that your customers can reach you easily from any part of the world, without any charge to them. You can avail of an International Toll Free Number from India, pay for all charges in Indian Rupees, and avoid the hassle of interacting with multiple telecom operators across the world.

  • Benefits
    • Allows customers to call for free
    • Helps establish a corporate identity, generate leads, increase responsiveness and consolidate new businesses
    • Establishes greater service standards by creating one Pan-India number as your identity, making it easier for customers to connect with you
    • Wide range of call routing options based on geography, time of the day and IVR
    • Helps brand-building - Vodafone will help you choose special numbers most suited to your business, building brand credibility



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